Answering Services for Doctors & Physicians
Your physician's office is taking calls every minute to schedule appointments and answer patient questions. When call volume reaches its peak, many of your patients are left to sit on hold or redirected to voicemail. For every person sent to voicemail, there's a chance you could lose that patient from your roster and the revenue that comes with them.
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When your call volume increases, a professional call answering service changes the way you take calls. Explore the advantages of call answering services for doctors and physicians.
AnswerHero Provides Virtual Receptionist Capabilities
AnswerHero™ offers two core service types — standard call answering and virtual receptionist services. While our 24/7 call answering includes many advanced features, our virtual receptionist services take these capabilities a step further. A virtual receptionist for your physician office includes a more branded approach that makes our call agents unique to your business.
The Benefits of AnswerHero’s Physician Answering Service
Experience the benefits of call answering services for your family law attorney's office.
Reduce Your Workload
Your team is busy with patient support, coordinating care and handling insurance matters. The ongoing phone calls are yet another responsibility that AnswerHero can help with. Call answering services for physicians ensure your patients are heard when they call your office, while your team focuses on other tasks. Reducing the workload for you and your team can help you improve the quality of care and the employee experience.
Boost Revenue
Doctors Office call answering services can lead to happier patients with improved communication and more focused care from your staff. With improved quality of service, you can increase patient retention and attract new patients to boost revenue. Better communication can also improve payment collection processes to support revenue growth.
Stand Out From Competitors
Many doctor's offices face the challenge of managing phone calls, and patients find it hard to get in touch with their physicians. Using a call answering service sets your practice apart. Your patients have an easier time contacting you and feel heard when they call your office. This fact alone can create a positive reputation for your practice and may help to bring in new patients and retain existing ones.
Enhance Patient Communication
Phone calls are a prime source of communication for doctors. When your team has to cover the phones, there's a higher chance you'll miss calls, and patients won't have their questions answered. Having a call answering system in place ensures you can answer every call, every time, even during the busiest hours.
Call answering professionals can direct calls to the right people to ensure patients get their questions answered by the most qualified person. For example, post-op care questions can be directed to a physician, and billing questions can go to the billing department.
Have a Reliable System During Emergencies
Every business needs a business continuity plan, especially physicians that provide essential health services. If your practice is unable to take calls or see patients due to a weather event or other emergency, call answering services are an excellent system to rely on.
During these emergencies, your calls will route to a call answering professional who can take messages, schedule appointments and alert current patients to your office's closure.
Our Client Testimonials
"We never imagined that using an answering service could be so good for business. We've been able to grow month over month while at the same time increasing customer satisfaction. You are trulu a partner that we can grow with"
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value..
I am very pleased with the responsiveness and attention to customer details."
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
AnswerHero's has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Why You Need AnswerHero™ Answering Services
AnswerHero™ is your solution to high call volumes. Our call answering services for doctors' offices include various features designed to help your practice run well and keep your patients engaged.
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100% Bilingual Live Answering & Translation
Your physician office serves all types of people, and many of them may only speak Spanish. AnswerHero™ offers bilingual answering services at no extra charge. Over 57 million people speak Spanish in the United States, allowing you to reach a wider patient base and ensure every caller is heard.
While our call agents can engage with your callers in Spanish, they can also provide translation services for other people on your team. Our professionals will stay on the line when calls are transferred and facilitate the conversation between you and your patient.
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A Wide Range of Features
Our call answering services are designed to work for your practice. We include a range of features that can be used as needed to strengthen your call answering support. During our initial consultation with your team, we'll learn about your goals and determine which features would be the best fit.
You will design the guidelines and scripts for our call agents so they can represent your practice the exact way you want to be perceived. From there, we can handle functions like redirecting calls, taking messages, scheduling appointments and recording caller information for lead intake.
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No Contracts
We understand that your call answering needs change frequently. Our services are free from contracts, so you can use them as you need them. This flexibility also makes it easy to adjust your monthly minutes as demand shifts.
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HIPAA Compliance
A core aspect of your practice is complying with HIPAA regulations. Patient data privacy is critical, and our call agents align with these standards to keep all private information safe.
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User-Friendly Web Portal
We ensure you have easy access to call information through our user-friendly web portal. This platform is designed for intuitive navigation and tracks every call directed to our team. You can also use this platform to access the messages our agents take for your physicians. With everything organized in one place, you have the transparency and ease you need at your practice.
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24/7/365 Coverage
AnswerHero™ supports your practice 24/7/365 so your office is covered even when your team is unavailable. Our call agents answer the phones on weekends, holidays and after business hours to ensure your patients can leave messages any time.
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Flexible Pricing Plans
In addition to our no-contract service, we offer multiple pricing plans based on the number of minutes you need per month. All plans feature bilingual answering with no hidden fees or charges so you pay for what you see. Change your plan to fit your requirements and enjoy fully transparent pricing.
