Virtual Medical Receptionist Service

If you need a reliable and cost-efficient way to manage your patient communication and appointment scheduling, look no further than AnswerHero.

Our virtual medical receptionists are capable of handling all of your patient needs, from answering questions about insurance and billing, to providing quality after-care support in between their visits. Contact us today at (888) 974-2567 to learn more about our virtual medical receptionist service.

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Providing quality care to your patients starts from the moment they first interact with your office. The way you answer phone calls and the accuracy and speed of your responses can make a big impact on the reputation of your practice.

Contents hide
1 Providing quality care to your patients starts from the moment they first interact with your office. The way you answer phone calls and the accuracy and speed of your responses can make a big impact on the reputation of your practice.
2 Why Choose a Virtual Receptionist Service for Your Medical Practice?
3 How Can AnswerHero's Virtual Receptionist Service Help Your Practice?
4 Testimonials From Satisfied Clients
5 Our Clients
6 Every Call. Every Time.
Because of the competitive nature of the medical industry, you need to make sure that all of your patients feel valued and that their needs are always put first. That’s where AnswerHero comes in.

We understand the importance of quality communication in the medical industry, which is why we offer comprehensive virtual medical receptionist services with an emphasis on speed and accuracy. With AnswerHero, you can rest assured that all of your patient needs will be taken care of in a timely and professional manner. We'll do everything from answering inbound calls, message taking, appointment scheduling, and so much more. Plus, all of our virtual medical receptionists are highly experienced and knowledgeable in the medical industry, so you can rest easy knowing that your patients are in good hands.

Because of the competitive nature of the medical industry, you need to make sure that all of your patients feel valued and that their needs are always put first. That’s where AnswerHero comes in.

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Why Choose a Virtual Receptionist Service for Your Medical Practice?

By choosing a virtual medical receptionist service, you can improve the efficiency and professionalism of your practice while also freeing up valuable time for you and your staff. Here are some of the many reasons why you should consider using a virtual receptionist service for your medical practice:

Access to 24/7 Patient Care

If you offer medical services outside of regular business hours, you need a way to provide responsive and dependable patient care around the clock. By choosing a live medical virtual receptionist service, you'll have access to qualified professionals who can assist your patients 24/7. This is a critical advantage for any medical practice looking to differentiate itself from its competition.

Reduced Costs

Hiring a full-time, in-house receptionist can be expensive, and it can also be difficult to find someone with the right mix of skills and experience. By opting for a medical virtual receptionist service, you'll get to enjoy the benefits of having a full-time receptionist without having to pay the high costs associated with hiring and training a new employee.

Accurate Data Management

When it comes to medical records, you need to have fast access to accurate information so you can keep track of patient interactions and protect the confidentiality of your patients. With a medical office virtual receptionist service, you can rest easy knowing that your live virtual receptionist will record all details accurately and efficiently so that you never lose touch with any part of your patient's care.

Improved Patient Experience

If you're looking to get patients coming back to your practice again and again, it all comes down to the level of service you provide. By offering a live virtual receptionist service, you can take your patient experience to the next level by offering immediate access to information, convenience, and excellent customer service.

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How Can AnswerHero's Virtual Receptionist Service Help Your Practice?

With our comprehensive virtual receptionist service, you'll get the same benefits of having an entire customer service department without the need to spend money on costly employees or equipment. Here are some of the reasons why AnswerHero is the perfect choice for your medical office:

Message Taking and Appointment Scheduling

With AnswerHero, you will never lose track of a patient message or appointment. Our virtual medical receptionists are highly skilled in taking accurate messages and booking appointments, so you can rest easy knowing that all patient interactions will be handled with precision. We will streamline your workflow and help you keep your schedule organized and under control.

Professional and Compassionate Care

Our top priority is providing compassionate and professional customer service to all of your patients. Our live medical office virtual receptionists are highly trained in medical etiquette and can handle even the most complicated patient inquiries with ease. We also know how to deal with emergencies and stressful situations, so you can be sure that your patients will always receive the best possible care.

Call Routing and Forwarding

Depending on the needs of your medical practice, we can set up a flexible call routing and forwarding system that will allow you to route incoming calls to virtually any destination. You can set up call forwarding rules according to your schedule or use our system as a backup during times of high call volume. You can even set up different routing rules depending on the type of the call (i.e. appointment, general inquiry, billing question, etc.).

Data Security

We understand how important it is to protect the confidentiality of your patients, which is why all of our virtual receptionists comply with the Health Insurance Portability and Accountability Act (HIPAA) guidelines. All interactions are kept completely private and confidential, and we will never share any patient details without your explicit authorization. Our servers are also equipped with the latest in data encryption technology, which means you can trust us to keep your patients’ protected health information (PHI) safe and secure.

Full Suite of Customer Service Features

To make our virtual receptionist service a true extension of your medical practice, we provide a full suite of customer service features that you can set up according to your specific needs. For example, you can choose to have your medical office virtual receptionists answer phone calls with a custom greeting or a personalized script that is unique to your practice. Whether you want us to take over all of your customer service duties or just provide backup coverage, we can tailor our services to fit your specific needs.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Contact AnswerHero Today

If you're looking for a reliable and cost-effective way to improve your patient experience, contact AnswerHero today.

Our virtual medical receptionists are some of the best in the business, and we're confident that we can provide the level of support and service that your practice deserves.

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Our Clients

Every Call. Every Time.

0

contracts and
no hidden fees

24/7

We answer your calls
all year around

100%

All our agents
are fully bilingual

Call us anytime at (888) 974-2567

and we'll be more than happy to discuss our medical office virtual receptionist services in further detail. You may also use our online contact form to schedule a free consultation today.

Book Now Pricing and Plans