Live Answering Services
Running a business isn’t easy. We’re here to help.
Answering your phones, relaying urgent messages, appointment setting, and call routing are just a few of the great services we offer.
Our highly trained staff are equipped to handle your account professionally and appropriately. We will go above and beyond to answer your calls ensuring your business is successful. Our services are aimed to fulfill all your business needs.
Our Services
All-in-One Complete Business Answering Service
At AnswerHero, our live virtual receptionists can handle anything from your most complex, high-pressure calls to simple, straightforward administrative tasks.
Bilingual Answering Service
Our virtual receptionists are fully bilingual & ready to help your business assist your Spanish-speaking customers.
Live Answering
Urgent calls require expertly trained, friendly professionals to handle calls in a manner that serves your business best.
Virtual Receptionist
Our in-house agents are live and well-equipped to answer all your calls friendly and professionally. We are trained in providing your callers.
Included in Our Plans
Call Routing and Transferring Phone
With Answer Hero as your partner, you can run your business without feeling like your business is running you.
With AnswerHero, you can set specific rules for how your calls are transferred. Whether it's passing off high-pressure calls to your supervisors or transferring sales inquiries to your salespeople, you are always in control of who answers your calls.
Lead Capture
What happens when a call comes in that could be a potential lead, and there’s no one to take that call for your business?
AnswerHero's live virtual receptionists can capture important customer information that you'll be able to use for future marketing purposes. This allows your business to build a strong rapport with customers and increase your chances of return business
Urgent Call Answering
Urgent calls require expertly trained, friendly professionals to handle calls in a manner that serves your business best.
Do you have high-priority customers? Have us answer your urgent phone calls on the first ring, ensuring that no time is wasted and your business continues to run smoothly. Our live virtual receptionists are trained to deal with high-stress situations and work quickly to resolve any pressing issues.
Disaster Recovery Solutions
In the event of a natural disaster, it makes good sense to plan ahead so that it's impact to your business is minimized.
In the event of a natural disaster or other disturbance, our agents can take over your calls immediately to make sure that your customers are taken care of. This ensures that no one is left out in the dark during any kind of emergency.
Message Taking
We’ll answer your calls and take a message that is detailed, accurate and provides valuable information about your caller.
If you need our agents to document any important messages such as appointments, cancellations, or changes in order status, you can trust our live virtual receptionists to take care of them. You never have to worry about missing a beat with AnswerHero.
Appointment Setting Services
Your business needs a professional team to make sure that no appointment is lost due to a call not being answered.
Do you need an answering service for appointment setting? AnswerHero's virtual receptionists can take and confirm your appointment requests, giving you one less thing to worry about. With AnswerHero, you'll never have to worry about double-bookings or missing out on any opportunities again.
Don’t Let Your Calls Go Unanswered!
of customers won’t leave
a voicemail, leaving you with
a lost potential customer
Testimonials From Satisfied Clients
"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"
Marko E
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."
Daphne L.
"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"
Stonecrest Team
"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."
Nick D.
"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"
Jonadab F.
"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"
Frandley J.
How It Works
Step 1
Forward Your Number
Forward your company's phone number to us, and we'll take care of the rest. No equipment purchases or software installations needed.
Step 2
We Answer Your Calls
Our virtual call answering agents are skilled at handling your calls in a friendly and professional manner. They'll follow your specific instructions, ensuring a great experience for your callers.
Step 3
We Send You the Message
Every Call. Every Time.
0
contracts and
no hidden fees
Our Clients
After the call, you'll receive a message that includes the caller's information, a summary of the discussion and any actions performed, making follow-up much easier.