You signed up for AnswerHero… now what? Well, first we’d like to welcome you and let you know that we’re excited to have you and we appreciate your business!
Before our receptionists can start answering on your behalf, you need to point your phone in the right direction. That’s where call forwarding comes in, and it’s a lot simpler than it sounds. No IT team required. No new phone number. No equipment to install. In most cases, it’s just a short dial code entered directly from your phone.
This guide walks you through exactly how to do it, broken down by carrier, so you can get up and running as soon as possible.
Before you dial anything, it helps to know which type of forwarding fits the way you work and how you’re having us answer your calls. What we mean by this is; some of our customers only need us for after-hours or on weekends, while other customers use us their 24/7 answering service.
There are three options when it comes to how you can forward your calls and most carriers support all of them:
Always Forward sends every incoming call directly to AnswerHero, regardless of whether you’re available. This is the simplest set-up and great for customers who want us handling all calls no matter the time of day or night, or if you’re going to be away for an extended period of time.
No-Answer Forwarding only kicks in when you don’t pick up within a few rings. This forwarding option is what our customers who only use us for after-hours or weekends use.
Busy Forwarding routes calls to AnswerHero when your line is already in use. It prevents overflow calls from ever hitting voicemail, which matters a lot if you’re a one person operation or a busy medical practice that gets multiple calls at a time and need to focus on the patient in front of them.
Please find your carrier from the list below and read the instructions on how to begin forwarding your calls to AnswerHero.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for the confirmation tone.
To forward when unanswered, dial *92, enter your AnswerHero number followed by #, and wait for confirmation.
To forward when busy, dial *90, enter your AnswerHero number followed by #, and wait for confirmation.
To turn off forwarding: *73 cancels all-call forwarding, *93 cancels no-answer forwarding, and *91 cancels busy forwarding.
If these steps don’t work on your line, contact AT&T directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72 immediately followed by your AnswerHero number (no pause), press Talk, and wait for the confirmation tones.
To forward when unanswered, dial *73 followed by your forwarding number.
To forward when busy, dial *74 followed by your forwarding number.
To turn off forwarding, dial *73.
If these steps don’t work on your line, contact Boost Mobile directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero number, and wait until the call is answered or voicemail picks up — that’s the confirmation.
To forward when unanswered, dial *92 followed by your forwarding number.
To forward when busy, dial *90 followed by your forwarding number.
To turn off forwarding, dial *73.
If these steps don’t work on your line, contact CenturyLink directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for the confirmation message.
To forward when unanswered, dial *92, enter your forwarding number, and follow the prompts.
To forward when busy, dial *90, enter your forwarding number, and wait for confirmation.
To turn off forwarding: *73 for all-call, *93 for no-answer, *91 for busy.
If these steps don’t work on your line, contact Comcast directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for confirmation.
To turn off forwarding, dial *73.
Note: Xfinity residential plans currently support Always Forward only. If you need No-Answer or Busy forwarding, you may want to look into a Comcast Business plan or check with Comcast about what’s available on your specific account.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for confirmation.
To forward when unanswered, dial *92.
To forward when busy, dial *90.
To turn off forwarding: *73 for all-call, *93 for no-answer, *91 for busy.
If these steps don’t work on your line, contact Cox directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for the confirmation tone.
To forward when unanswered, dial *92.
To forward when busy, dial *90.
To turn off forwarding: *73 for all-call, *93 for no-answer, *91 for busy.
If these steps don’t work on your line, contact Frontier directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for the confirmation announcement.
To forward when unanswered, dial *92.
To forward when busy, dial *90.
To turn off forwarding: *73 for all-call, *93 for no-answer, *91 for busy.
If these steps don’t work on your line, contact Spectrum directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72 immediately followed by your AnswerHero number, press Call, and wait for the confirmation tone.
To turn off forwarding, dial *720.
T-Mobile uses different codes than most other carriers, so pay close attention here.
To forward all calls, dial *21 followed by your AnswerHero number, press Call, and wait for confirmation. (That’s *21 — not *72.)
To forward when unanswered, dial *61 followed by your forwarding number.
To forward when busy, dial *67 followed by your forwarding number.
To turn off forwarding: ##21# for all-call, ##61# for no-answer, ##67# for busy.
If these steps don’t work on your line, contact T-Mobile directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero forwarding number, and wait for confirmation.
To forward when busy or unanswered, dial *71, enter your forwarding number, and wait for activation. Note that Verizon combines these two into one option — there’s no separate code for each.
To turn off forwarding, dial *73.
If these steps don’t work on your line, contact Verizon directly – availability can vary depending on your account type and plan.
To forward all calls, dial *72, enter your AnswerHero number, and press 1 to confirm.
To turn off forwarding, dial *73.
Tip: Vonage also lets you manage forwarding through your online account, so no dial codes are needed. Log into your Vonage portal and look for call settings to configure it from there.
Once your calls are forwarding to AnswerHero, our live receptionists will answer using your custom greeting and follow the call handling instructions whether that be basic message taking, full legal or medical intake, and/or scheduling appointments. Call summaries and messages are sent to you through your preferred method you’ve set up: email, text, or your AnswerHero portal.
Your callers will never know that they are talking to a receptionist who is not physically in your office. We truly become an extension of your business and flow perfectly with your front of house operations.
If forwarding isn’t working after following the steps for your correct carrier, a few things to check:
Questions about your AnswerHero set-up? We’re here to help. Contact our customer care team at 888-389-1005.
Never miss an important call again with AnswerHero. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero makes — choose your plan or contact us today.
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