Home Health and Hospice Answering Service

Patients deserve to have the full focus of your team, from your healthcare professionals to insurance and billing staff members. Ringing phones disrupt these interactions and can overwhelm staff who are already juggling a lot of responsibilities. Let AnswerHero™ handle the phone calls, keeping your team happier and able to concentrate on creating more meaningful patient interactions.

A commitment to answering every call helps you set your agency apart from others and create a competitive advantage. When patients and their families can reach you quickly and easily, their confidence in your ability to provide care grows. Satisfied clients are more likely to recommend your services to others with similar needs and to return to you for care in the future.

With your phone calls taken care of, your overall business communications improve, and your staff can offer patients and their families a higher degree of attention. These improvements directly translate into better patient experiences and improved business growth. Higher satisfaction among patients and their families can simplify attracting new clients and retaining existing ones.

As a healthcare provider, complying with HIPAA requirements is always a priority. All of our call agents receive extensive training in safeguarding patient privacy and sensitive information.

We offer multiple ways to customize our hospice and home health call answering services with a selection of additional features to meet your needs, including:

• Appointment setting
• Message taking
• Urgent call taking
• Call routing and transferring

Our team will consult with you about your requirements and goals to help you determine the best approach to meet them. No matter which features are right for you, our call agents use the guidelines and scripts you develop during on-call interactions to ensure a consistent experience for every caller.

As a healthcare provider, you serve a diverse range of people. AnswerHero™ eliminates language barriers for Spanish speakers with 100% bilingual call answering services at no additional charge. Our call agents can also translate during conversations between you and the caller when necessary.

Gaining insight into your call data is crucial for strategic decision-making, and our convenient web-based portal makes it easy to get the information you need. The user-friendly, versatile platform features simplified navigation, in-depth call tracking analytics, and a record of all messages our call agents take — each accessible in just a few clicks for unmatched visibility across your call data.

Patient caseloads that frequently fluctuate call for solutions that can keep pace with the ebb and flow. We’ve designed our home health and hospice answering services to adapt to demand shifts with scalable and flexible pricing plans. You can transfer plans without restrictions as your call answering needs change.

Modern healthcare providers operate in dynamic environments, reinforcing the need for business agility. AnswerHero™ supports that by offering professional call answering for hospice and home health agencies with zero contracts. With no contract locking you in, you can enroll in, change or end services whenever it’s best for your organization.