Contractors address a lot of important processes in remodeling projects, from minor electrical work to painting and flooring. A significant aspect of being a contractor is keeping stakeholders informed. If communication isn’t strong, client satisfaction tends to drop. Client communication often becomes a challenge for contractors when the phone rings constantly throughout the day.
Given the importance of staying connected to clients, your business can’t treat phone calls lightly. You need a trusted support team for fielding calls and ensuring every stakeholder in a project is heard.
Schedule Call Pricing and Plans
As a contractor, you field all types of calls throughout the day from project managers, suppliers and clients alike. Balancing these communication demands is no easy feat, especially when you have to dedicate time to projects alongside them.
Whether your call volumes are too high for your team, or you face frequent after-hours calls, you confront hurdles to growing your business. A high call volume can make it challenging to effectively communicate with stakeholders in a project and keep clients informed about progress. Failure to communicate can affect the quality of the client experience and may lead to a damaged reputation. Frequently missed calls can also mean missed opportunities.
Aside from a high call volume and after-hours calls, you might also work with clients and stakeholders who are more comfortable speaking Spanish over English.
Between potential reputation challenges, unhappy customers and communication barriers, these hurdles lead to lost revenue and a business that struggles to grow. The solution? A call answering service.
AnswerHero™ can become your contractor answering service with a solution designed to adapt to you. Key elements of our answering services include:
You provide your contracting service to all types of people, including Spanish speakers. With AnswerHero™, you can make sure everyone is heard with our team of bilingual agents. Bilingual call answering is included in our service — not an extra cost — so you can interact with your Spanish-speaking clients seamlessly. Our bilingual agents can also remain on the line to act as a translator and facilitate conversations with members of your team.
Clients and suppliers could need you at any time, even when you’re not available. Our call answering service operates around the clock, so you never miss a call. Make our service work for you with personalized levels of support, whether you’re looking for support during business hours or exclusively during evenings, weekends and holidays, or all of the above.
Our call agents handle a range of tasks over the phone to make our answering service work for your core requirements. With features like message taking and appointment setting, it’s easy to keep track of your client and stakeholder needs, even if you’re not answering the phones. Integration with your calendar app allows our agents to schedule meetings when they work for you, and AnswerHero™ agents can transfer calls when required.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Explore the many advantages of AnswerHero™ call answering for contractors and how we can add value to your team.
Contract work requires regular communication with your clients, and AnswerHero™ makes it possible. When clients know their calls will always be answered, they know they can trust your business. Happier customers lead to higher retention rates, helping you grow your company.
Plus, satisfied customers help build a strong reputation through client testimonials. As you improve client retention, you can also bring in new customers to expand your book of business.
Audiences are more likely to trust a company that seems professional. An answering service elevates your contracting business to a more professional level than a voicemail machine, creating a strong brand image. You can strengthen your brand even further with our virtual receptionist service. Create a branded greeting for our agents to use, and make your organization recognizable as soon as the call is answered.
Each time you answer the phone, you’re pulled from another important task. When AnswerHero™ takes phone calls off your to-do list, you can focus on other activities. Whether you spend time on marketing campaigns or building relationships with suppliers, AnswerHero™ helps you become more productive and achieve more day-to-day.
Scalability is an important element of any growing business, and AnswerHero™ can easily adjust to your needs as they shift. Our call answering service is contract-free to make adjustments to your plan simple. Each plan comes with a transparent monthly cost and a set number of minutes. If you slightly exceed your plan, we offer a price-per-minute rate. If you find your call volume is much larger than expected, you can easily move up to the next plan size.
Our flexible pricing plans are ideal when call volumes are unpredictable from month to month. Our team can help you determine a recommended plan based on your current call volume during our initial consultation process.
When your call volume becomes unmanageable, your first thought might be to hire an in-house receptionist. While receptionists can be great additions to any team, these new hires also come with multiple expenses. Between job advertising, onboarding, payroll and benefits, hiring a receptionist might take you well outside of your current budget.
A contractor answering service provides the support you need at a fraction of the cost. Additionally, the flexibility of our services helps you save during the slower months. Reducing expenses in this area can help you maximize your revenue as your contracting business grows.
Answering services for contractors are designed to help you scale and grow your company. With AnswerHero™, you have the support you need to make sure you never miss a call. Reach out to us to get started.
Contracts and No Hidden Fees
Bilingual Agents
We Answer Your Calls All Year Around
