Call Answering for Veterinarians

Phone calls are the primary way that pet parents interact with your veterinary clinic. Whether they’re looking to schedule an appointment or ask a question, your customers expect a human to answer swiftly and professionally. At AnswerHero™, our call answering agents help busy vet practices better serve their customers.

Schedule Call Pricing and Plans

 

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Understanding the Needs of Veterinarian Clinics

Growing vet practices face many challenges, including:

  • After-hours inquiries: Pets can experience illness or injury at all hours, prompting calls from concerned pet parents. They prefer to get 24/7 help from a compassionate human instead of reaching a prerecorded voicemail message.
  • High call volumes: Vet offices receive many calls each day, and volumes often spike following a weekend or holiday when practices are typically closed. Frustration can grow if callers keep reaching a busy signal — or worse, no answer at all — and the opportunity cost of each missed call increases.
  • Language barriers: Practices that serve a diverse customer base often face challenges due to language barriers. Bilingual call agents can help boost satisfaction by communicating with callers in the language that works best for them.

AnswerHero™ Call Answering Service for Vets

Call answering services from AnswerHero™ include the following features:

We provide 100% bilingual call answering at no extra charge. Spanish and English fluency can help you improve communication with existing customers or reach new ones by eliminating language barriers.

Our virtual receptionists are available 24/7 including weekends and holidays. Your customers will connect with a human regardless of the time they call, ensuring excellent service and lead capture around the clock.

See What Our Clients Are Saying!

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Federico Vargas

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value

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Frandley Julien

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!

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Nick Desrochers

AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.

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Santiago Olocco

Positive: Professionalism Very useful service for our incursion in the American market.

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Daphne Latimore

I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.

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Jonadab Franco

Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!

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Marco E

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

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Stonecrest Team

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

Why Partner With Us for Veterinarian Answering Services?

Here are a few of the many reasons to choose AnswerHero™ for call answering support:

Productivity

When you entrust your call answering to AnswerHero™, your team can focus their time and efforts on other tasks. We handle the routine calls and can route or transfer them when needed. Freeing your clinical staff from this duty allows them to treat more patients and grow your veterinary clinic.

Customer Happiness

Ensuring you have enough agents to respond to calls is crucial to keep customers happy and faithful to your practice. With AnswerHero™, your callers get prompt and professional service that lets them know you value their time and needs — a key driver in their satisfaction and loyalty.

Cost Savings

Predictable expenses are vital to your practice’s financial health. Working with our highly trained call agents is a cost-effective way to supplement your team and get extra help when you need it. AnswerHero™ offers multiple plans to help you stay within budget and serve your customers at a fraction of the cost of bringing on more employees.

Innovate

Veterinary clinics that partner with AnswerHero™ for call answering are better prepared to thrive and grow. We work as an extension of your team to deliver superior service that generates positive perceptions. Our agents follow the guidelines you provide, ensuring a professional and consistent experience that enhances your brand image.

Productivity

Our call answering service for vets is fully customizable to meet your unique needs. Choose from flexible service tiers and pricing based on customer demand, and make a change at any time. Our fully scalable solutions grow with you, so you can expand your patient base with the confidence of never missing a call. Switching plans is fast and simple, and there are never any contracts.

Every Call. Every Time.

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Contracts and No Hidden Fees

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24/7

We Answer Your Calls All Year Around

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100%

All Our Agents Are Fully Bilingual

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Partner With AnswerHero™ as Your Veterinarian Answering Service

Ensure every pet parent call gets answered, every time. Our agents offer 24/7 availability and 100% Spanish-English fluency to support your customers around the clock and eliminate language barriers. Get started with your customized plan today or connect with our experts for advice on the best solution for your practice.

 

Schedule Call Pricing and Plans

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Contracts and No Hidden Fees

100%

Bilingual Agents

24/7

We Answer Your Calls All Year Around