A towing company is a unique business that needs to rely on its ability to answer the phone 100% of the time. If you have a stranded motorist who needs your help, you shouldn’t be allowing that call to go to voicemail. The customer won’t wait. They’ll call a competitor who likely uses an answering service to fill in the gaps in their phone coverage.
You should always have someone pick up the phone. In fact, there should be someone answering the phone after a limited number of rings. If you have a busy time of the day, week or year, you can have a towing dispatch service take care of your overflow of phone calls, so none of your potential customers are sent to voicemail. Learn more about our 24/7 answering services.
When you’re out on the road winching cars onto the truck or in an area with terrible reception, you don’t want to miss any phone calls. Whether it’s during the day or at night, we can act as your virtual dispatcher. A member of our team will collect the relevant information and send it to your phone via email or text so that you can respond as soon as you are ready. Live relay can help you stay on top of all your customer experiences. Find out how we can help your towing business with our call answering and towing dispatch services.
If you’re just starting out in the towing business, our team can function as your customer service team. We’ll answer all your phone calls, dispatch the service call information to you, and even collect payment prior to service. Let us know how we can help your business get off the ground.
Whether it’s call overflow, live relay, call transfer, or simple message taking, AnswerHero can help your towing business stay in touch with all your customers 24/7/365.
Often, when treacherous weather hits, one car after another ends up in a ditch. Before you know it, your towing company’s phone lines are ringing off the hook. How can you handle this influx of calls?
If you are responsible for answering all the calls yourself, you’ll have to let them go to voicemail while you are in the middle of a towing job. Even if you have a receptionist, they can quickly become overwhelmed by the demands of a day like that.
AnswerHero offers 24/7 call answering services for towing companies. Our virtual receptionists can field all your calls or serve as a backup when call volumes become too much for your staff to handle.
Car emergencies can happen day or night. Whether a driver gets in a crash or has a car that won’t start, they want to get a hold of a towing company as soon as possible. Often, the first company to answer the phone is the one that will get the business.
Virtual receptionists from AnswerHero can increase your company’s lead capture. 24/7/365, your calls are always answered in a few rings and never go to voicemail. The result? You secure more business.
Our 100% bilingual services include transferring calls and taking messages. If a call is urgent, we can route it to you.
When calls are promptly answered by friendly, helpful professionals, clients feel valued. This makes them more likely to recommend you to friends. When those friends call you for a tow, we’ll be there to take the call.
We make it easy for your business to rely on our services. Our pricing is simple and upfront, and we don’t charge extra for evening, holiday, or weekend services.
AnswerHero’s virtual receptionists can provide peace of mind for both you and your clients.
Never miss an important call again with AnswerHero. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero makes — choose your plan or contact us today.
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