There are a lot of moving parts in running a successful business. From handling customer service and sales calls to keeping up with the books, it can be tough to stay on top of everything. One of the most tedious yet essential tasks for any size business is managing inbound calls.
If you’re like most entrepreneurs, you likely don’t have the time (or patience) to handle every single call that comes into your business. This is where a live receptionist answering service can be an invaluable asset. By having a team of live virtual receptionists answer, route, and manage your phone calls – you can free up your time to focus on more important aspects of your business.
Before we dive into the reasons why you should hire a virtual receptionist, let’s clear up any confusion between virtual assistants (VAs) and virtual receptionists (VRs). While both provide administrative support, there are key differences between the two.
A virtual assistant is a general term used to describe someone who provides administrative support, typically remotely. This can include tasks like scheduling appointments, handling customer inquiries, and managing emails.
On the other hand, a virtual receptionist is a professional that specifically handles inbound calls for businesses. In addition to answering and routing calls, they can also take messages, schedule appointments, and provide basic customer support.
If you’re still on the fence about hiring a virtual receptionist, here are the top five reasons to help you make up your mind:
If you want to streamline your business communications and boost productivity and profitability, hiring a live answering service is a smart move. By having someone else manage your inbound calls, you’ll be able to focus on other tasks that are more important to your business.
Instead of wasting your time and energy answering every customer call that comes in, you can use that time to generate new leads, work on marketing campaigns, or create new products and services.
When you have a virtual receptionist service handling your incoming calls, you can rest assured that someone will be available to answer the phone no matter what time it is. This is especially beneficial if your business operates outside of normal 9-5 business hours.
With a virtual answering service, you can provide your customers with the support they need, when they need it – without having to sacrifice your personal time.
In today’s competitive landscape, providing outstanding customer service is more important than ever before. With the help of virtual receptionist services, small businesses can better compete with larger organizations by providing a level of customer service that is on par with (or even better than) what they’re offering.
You’ll also be able to build stronger relationships with your customers by answering calls promptly and professionally. By providing personalized service, you can turn one-time customers into lifelong fans of your business.
Virtual answering services are more affordable than you might think. When you consider the cost of hiring and training an in-house receptionist, as well as the added overhead of maintaining an office space, the monthly fee for a virtual receptionist service is just a drop in the bucket.
In fact, a live receptionist answering service can save you a significant amount of money while still providing the high-quality support that your customers expect and deserve.
As the volume of your business calls grows and changes, so too will your communication needs. With a virtual receptionist service, you can easily scale up or down as needed without having to worry about training new employees or dealing with the hassle (and cost) of letting someone go.
AnswerHero can scale with your business on-demand, so you never have to worry about being under or overstaffed. We can even provide bilingual support (at no extra cost) for businesses that serve a Spanish-speaking customer base.
If you are looking for quality and affordable phone answering service for your growing business, AnswerHero is here to help. Our extensive experience in the industry, combined with our cutting-edge call center technology and highly-trained bilingual virtual receptionists, allow us to provide superior service at a fraction of the cost of our competitors.
We offer a variety of plans and pricing options to fit the unique needs of your business, and we’re always available to answer your questions and address your concerns. Contact us today at (888) 974-2567 for more details.
Never miss an important call again with AnswerHero. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero makes — choose your plan or contact us today.
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