How Call Answering Services Can Positively Impact Productivity
In today’s competitive marketplace, it’s more important than ever to keep up with the competition. One way to stay ahead of the curve is by increasing productivity in your workplace. However, this can be easier said than done. There are a number of things that can impact productivity, from working in an inefficient office space to having too many outside distractions. But one of the most common but often overlooked productivity killers is phone calls.
How Incoming Calls Affect Productivity
While business calls are a necessary part of your daily operations, they can also be a huge time waster. Constantly stopping what you’re doing to answer the phone can disrupt your workflow and make it difficult to get things done.
In most cases, the person calling doesn’t even need to speak to you directly. They could only be asking for directions, trying to make a reservation, or calling to inquire about your business hours. These types of calls can quickly add up and take away from your productive time.
This is where a phone answering service can be a lifesaver. By having a virtual receptionist answer your inbound calls, you can free up your time to focus on more important tasks without causing disruptions to your workflow.
Benefits of Hiring a Professional Answering Service
A telephone answering service is a type of call center service that’s specifically designed to answer inbound calls on behalf of your business. These services are often used by small businesses that don’t have the resources to hire their own in-house receptionist.
Here’s how a live answering service can help improve productivity in your workplace:
Reduces Distractions
Live answering services like AnswerHero will pick up your calls so you don’t have to, which means you won’t be interrupted in the middle of a task. This can help reduce distractions and allow you to focus on your work more easily, which can directly impact productivity. Answering services offer a variety of features that can further reduce distractions, such as call screening and call forwarding – so you’ll only take calls that are truly important.
Enables You to Prioritize Calls
A phone answering service can help streamline your business communications by taking messages and filtering calls so you can prioritize the ones that need your immediate attention. By using an answering service, you can avoid being bogged down by low-priority calls and focus on the tasks that are most important to your business.
After-Hours Support
One of the biggest challenges for businesses is handling after-hours calls. If you don’t have someone available to answer the phone 24/7, you risk missing important calls from potential customers. If you want your business to remain productive even during off-hours, a live answering service can help by taking customer calls and providing support when you’re not available.
Appointment Scheduling
In addition to answering calls, a professional answering service can also help with appointment scheduling. This is a valuable productivity boost for businesses that rely on appointments, such as law firms, medical offices, and salons. By having a virtual receptionist handle your appointments, you can iron out your calendar in advance and avoid potential scheduling conflicts down the road.
Boosts Customer Satisfaction
When you are able to answer every customer call that comes in, you are not only boosting your business’ productivity – you’re also increasing customer satisfaction. Answering sales calls is a necessary evil, but by using a call answering service, you can take the stress out of the equation and provide a positive customer experience without causing added stress to your employees.
Lead Capturing
By having a professional answering service handle your incoming calls, you can ensure that every lead is captured and no opportunities are missed. This is a valuable service for businesses that rely on inbound calls to generate sales, such as real estate firms and home improvement companies. A phone answering service not only boosts your company’s productivity but its profitability as well.
Impact Productivity and Make the Most of Your Workday With AnswerHero
If you are looking for a way to improve and impact productivity in your workplace without sacrificing customer service, a telephone answering service is a great solution. AnswerHero offers a variety of features that can help your business run more smoothly – including message taking, appointment scheduling, call routing, call screening, after-hours support, and so much more. To learn more about how AnswerHero can help your business streamline its daily operations, give us a call at (888) 974-2567 or use our online contact form to get started.
