Blog

Your healthcare practice takes phone calls all day — and when the call volume becomes unmanageable, patients are left on hold. When it’s harder for your patients to schedule an appointment, they’re less likely to make one. Call answering services are the solution. Improve appointment setting, enhance communication and boost cost efficiency while reducing strain…

The Health Insurance Portability and Accountability Act (HIPAA) plays a major role in healthcare operations. Physicians and administrative staff have to remain mindful of the ways they share information with patients to protect sensitive information. While HIPAA is crucial for protecting patients, it can also be a hurdle for a key aspect of healthcare —…

As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…

From questions about grooming to emergency situations when something is swallowed or an accident occurs, there are many reasons why a pet owner may need to get a hold of a veterinarian. Missing after-hours calls can mean losing potential new clients to competitors or harming the trust that your current clients place in you. By…

Your practice provides valuable care to people in need. Their mental health is your top priority, so meeting with clients is your most important task. While you are meeting with your current clients, your other clients could be calling your office to: During an appointment with a client, you can’t pause the session to answer…

Spring has sprung and many people are heading to their allergists to find out how to get relief from their seasonal allergies. Whenever the pollen count is high, allergist offices might see a sharp spike in call volume which might overwhelm the regular staff. When the phones start ringing, there’s no need to stress because…