Answering Services for DUI Attorney Firms
As a DUI attorney, you work with clients around the clock. Your phones ring constantly throughout the day. Regardless of the size of your office, it can be challenging to keep up with the number of calls you receive per day. Even if you have a secretary, you may still find yourself missing more calls than you'd prefer.
Call answering services are the solution. With a team of call answering professionals as an extension of your team, your office will answer every call every time.
AnswerHero Provides Virtual Receptionist Services
Virtual receptionist services are an elevated approach to call answering. As your virtual receptionist, one of our agents will become a strong extension of your team with more branded elements. This more personal approach to call answering allows your clients to experience a personalized greeting every time they call your office.
The Advantages of Answering Services for a DUI Attorney Firms
Call answering services transform the way you manage high call volumes at your DUI law firm. Discover the benefits of a call answering service.
Save Time for Priority Tasks
Unmanageable call volumes often require all hands on deck to answer the phone. With all of the time dedicated to phone calls, you have less time to concentrate on high-priority tasks, like working on cases. Utilizing AnswerHero’s call answering team can drastically improve your ability to focus on your work for clients.
Reduce Interruptions
When you have to take phone calls during in-person client meetings, you disrupt an essential process in your work. These interruptions can affect the client experience and your quality of service. Call answering services only transfer calls to your lawyers based on your specific requirements. You stay focused when you're meeting with clients, and callers still get their needs met.
Make Phone Calls More Efficient
Taking many calls a day can be challenging, especially when everyone in your office has different roles. A caller might be looking to sort out billing needs, but will end up on the line with one of your lawyers. Someone looking to schedule a meeting might end up talking to a law clerk first.
Call answering services make the call process more efficient, supporting client and employee satisfaction. Your call answering professionals can handle basic processes, like forwarding calls, scheduling appointments and taking messages. If a call needs to be redirected, these professionals ensure the caller gets to the right person the first time.
Generate More Leads
Every missed call is a missed opportunity. If your phone line is busy enough to direct callers to voicemail, there's a strong chance those potential clients won't call back. A voicemail recording often leaves callers feeling unimportant, and they might turn to another law firm for services.
AnswerHero’s virtual receptionists help ensure every call is handled based on your instructions. Clients are more likely to feel heard and valued, and they'll likely continue to work with your business. Start taking advantage of every opportunity and generate more leads with a call answering service for your DUI attorney's office.
Our Client Testimonials
"We never imagined that using an answering service could be so good for business. We've been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with"
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value.
I am very pleased with the responsiveness and attention to customer details."
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company.
AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Change the Way You Take Calls With AnswerHero™
AnswerHero™ is a call answering service designed to save you time, answer every call and keep costs predictable — so you can achieve more at your office.
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100% Bilingual Answering
As a DUI lawyer, you work with clients from many different backgrounds. With a large percentage of Spanish speakers in the United States, some of your clients are likely to feel more comfortable talking to a Spanish speaker. Our live virtual receptionists are bilingual to support your callers in a way that works for them. These 100% bilingual services are included in every plan at no extra charge.
In addition to answering calls in Spanish, our bilingual agents can provide translation services for the professionals at your office. If our agents need to transfer a call, they can stay on the line to facilitate the conversation between you and your caller.
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Professionals with Legal Experience
Our team is familiar with the legal industry in order to understand key terms and speak with clients with authority. You can trust us to represent your law firm while taking your calls.
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A Range of Advanced Features
Our call answering professionals can handle various standard processes over the phone to make your workflow easier. These processes include message taking, appointment scheduling and call transfers. If requested, our call agents can also capture potential leads, collecting qualifying information through lead capture, so that your team is better equipped to assist.
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24/7/365 Operation
Your office has limited hours to take calls and interact with clients. Our services ensure clients are always greeted by a person over the phone, even when your team isn't in the office. We operate after business hours, on weekends and during holidays to ensure your potential and current clients can leave messages for your team.
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No Contracts Service
We understand that call volumes can change throughout the year. Our no-contract service model allows you to use our services when you need them most, with no long-term commitments required. Change your plan as your requirements change and scale our call services to match the number of clients contacting your office.
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Fast Onboarding
When your call volume increases and you need answering services now, our onboarding process is efficient so you can get started as soon as possible. We start with a brief consultation to understand your needs and create call guidelines for our call answering professionals for different call scenarios. From there, we program your custom account to ensure every call is professionally handled based off your instructions. Once programmed, you will forward your calls to our team to start answering.
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User-Friendly Web Portal
Even with our team answering your calls, you can stay connected to every person that contacts your firm. For each call, the appropriate person on your team will receive a message of the call immediately following the completion of the call as well as daily and weekly summary reports. You can also view all messages in this portal and which callers may need a call back.
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Flexible pricing Options
AnswerHero™ offers five plans with monthly minute amounts to satisfy your unique call answering needs. All pricing plans feature our bilingual answering services and include a price for adding minutes if you exceed your monthly amount. With complete pricing transparency, you know how much your package costs. Change your plan from month-to-month based on fluctuating demands.
