Not all Call Answering Services are Created Equal. Learn What to Look for in a Call Answering Service.
Your answering service represents your business, so it is important to select it carefully. A top-notch answering service will paint your business in the best light possible, so you’ll keep current customers happy and gain new clients. Keep the following characteristics in mind as you search for your next answering service.
Your answering service should be there for you around the clock. Customers and clients have a tendency to call after regular office hours. There’s no sense in hiring an answering service that is closed when your office closed.
With a 24/7/365 answering service, your calls will never go to voicemail. Instead, every call will be answered by a friendly, helpful professional.
At AnswerHero, we’re here for you around the clock. 24 hours a day, seven days a week, we are available to answer your calls. Even if calls come in at night, over the weekends, or on holidays, we’ll answer the phone with a live greeting.
Your answering service must be able to help everyone who calls your business. If a virtual receptionist speaks only one language, you could miss out on business from people who aren’t native English speakers.
At AnswerHero, our virtual receptionists are 100% bilingual. Whether your callers speak English or Spanish, we can handle their inquiries. Our team members in Miami are here for you around the clock.
We also offer translation services. Add us to your conference calls, and we’ll help your Spanish-English communications run smoothly.
Some answering services try to trick you with confusing fee schedules or charge you a premium for night or weekend services.
We keep things easy
at AnswerHero with simple, straightforward plans. You can pick the plan that best matches your expected usage. Our services require no contracts, and we never charge a premium for night, weekend or holiday calls.
The answering service that you choose should be able to meet all of your calling and answering needs. One-size-fits-all services may greet your callers and take messages, but they can’t handle all of your needs.
Whether you require urgent-call answering, phone surveys, RSVP services, appointment setting, AnswerHero is there for you. We can also route calls and help during disaster recoveries. Contact us today to find out how AnswerHero can work for you.