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Hotline Call Answering Service

A hotline service can be a great option for your company to manage compliance and ethical responsibility. At AnswerHero™, we deliver the solution you need for simple, ethical, confidential reporting, so you have complete transparency surrounding the incidents at your organization.

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What Is a Hotline Service?

A hotline is a confidential service that allows employees to report work-related incidents to ensure a safe, ethical workplace. Hotline services enable employees to report incidents anonymously and support timely responses to these incidents from appropriate parties within a company. While a hotline can be managed by internal staff, companies have the option to work with a call answering service to provide this type of support. 

How Does a Hotline Service Work?

A hotline service involves a dedicated team of call agents who take calls from your employees. The service includes a single phone number for employees to call. When someone calls the hotline, they will report the incident to the call agent with as much detail as possible. The agent will record these details to share with qualified parties within the company. From there, the report can be evaluated and actions can be taken to resolve the issue.

About Ethics Hotline Services From AnswerHero™

AnswerHero™ offers a range of features and benefits for your employee hotline answering service.

AnswerHero™ is designed to make call answering services simple and flexible for your needs with:

  • 24/7 availability: Our call agents are prepared to answer hotline calls around the clock to keep track of incidents as soon as they occur. Whether an employee contacts us after office hours or during a holiday, our team will take the call.
  • Bilingual agents: AnswerHero™ agents are bilingual in English and Spanish to make it easy for employees to communicate in the language that’s most comfortable for them.
  • Online web portal: Keep track of the calls and messages taken through our user-friendly web portal. You can see the details about a given report in order to take appropriate action. 
  • Integration capabilities: Our online web portal integrates with a range of popular apps to ensure our hotline services combine seamlessly with your existing workflow.

With ethics hotline services, your company can:

  • Make reporting easy: When an incident occurs, you need a simple and clear system for reporting. An employee hotline answering service gives your team a single number to call and a straightforward process for reporting an incident — no hesitation or confusion involved. 
  • Help employees feel safe: A hotline designed specifically for these types of calls removes ambiguity from the process. If an incident occurs, it’s good to know there is a clear system in place to report these events. This level of safety also helps you build trust with your team.
  • Encourage ethical behavior: By implementing a clear reporting system, you can create a culture of ethical behavior where employees are held accountable for their choices. 
  • Protect your company’s reputation: Uncontrolled incidents impact your company’s reputation, but a hotline allows you to respond before they become too much to manage. Keep track of every incident with ease and respond accordingly.
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Our Commitment to Excellence for Your Ethics and Compliance Hotline

An ethical reporting channel can be an excellent option for many companies, but it is a necessity for others. For example, the Sarbanes-Oxley Act of 2002 (SOX) requires greater transparency for publicly traded companies to prevent financial reporting fraud. A hotline service is an excellent way to get ahead of potentially fraudulent behavior and align with SOX. 

At AnswerHero™, we understand the importance of a reliable, confidential hotline service for reporting incidents, and we work with your team to create an ideal system for your goals. Our services are collaborative to help us build workflows and processes that work for you. When you turn to our team for hotline services, we’ll determine the ideal workflow for sharing reported incidents to ensure thorough, ethical reporting. 

See What Our Clients Are Saying!

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Answer Hero

Federico Vargas

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value

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Answer Hero

Frandley Julien

Positive: Professionalism ,  Quality ,  Responsiveness ,  Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!

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Answer Hero

Nick Desrochers

AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.

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Answer Hero

Santiago Olocco

Positive: Professionalism Very useful service for our incursion in the American market.

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Answer Hero

Daphne Latimore

I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.

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Answer Hero

Jonadab Franco

Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!

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Answer Hero

Marco E

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

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Answer Hero

Stonecrest Team

AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!

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Frequently Asked Questions

Investing in compliance hotline services can be a valuable step in improving company culture and employee happiness. At AnswerHero™, we know you want to feel confident in the answering service you work with for your hotline. Explore our frequently asked questions and connect with our team to learn more about our solution. 

Yes. When employees call in, they are not required to provide their name, role or other identifying characteristics. Employees only have to provide detailed information about the incident for our agents to thoroughly document the case. Our online web portal also includes strict security protocols to ensure this data remains private.

Yes, our online web portal integrates with a range of popular applications. Integrations include scheduling apps like Calendly and Google Calendar and workflow applications like Podio and Formstack. Integration with Zapier also allows you to integrate with hundreds of other apps to create your ideal tech ecosystem with our hotline service.

AnswerHero™ is designed to be highly flexible and work with your needs as they change. If you find the original plan you selected is not the right amount of minutes, you can easily switch to a different plan without penalties or fees. Our answering services are contract-free with fully transparent pricing, so you know what to expect and can update your plan at any time.

We’ve also designed our packages with a price-per-minute option if you slightly exceed your plan minutes. This option doesn’t require you to switch to the next plan level, which can be helpful if you exceed plan minutes near the end of the month.

Every Call. Every Time.

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Contracts and No Hidden Fees

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24/7

We Answer Your Calls All Year Around

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100%

All Our Agents Are Fully Bilingual

Our Clients

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Choose AnswerHero™ for Your Employee Hotline Answering Service

You need a hotline service you can trust, and AnswerHero™ delivers. With a range of features designed for ease and data security, your team can quickly access incident reports while keeping information private. Contact our team today to learn more about our services and get started. 

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0

Contracts and No Hidden Fees

100%

Bilingual Agents

24/7

We Answer Your Calls All Year Around