AnswerHero helps businesses of all sizes and across all industries ensure that every call is answered, every time. Our team is 100% bilingual and available 24/7/365, providing support with inbound and outbound calling, appointment scheduling, lead intake, message taking, and much more.
How Answering Services Work
When a business is unavailable to answer its phones, whether after hours, during busy periods or as a full-time solution, their calls are forwarded to AnswerHero. As an extension of our clients’ businesses, we answer calls promptly and professionally on their behalf, gathering information, assisting callers, scheduling appointments, qualifying leads, dispatching urgent messages, and ensuring calls never go unanswered.
Being helpful means making sure every caller gets the information and support they need. We are thorough, efficient, and respectful of their time, working without sacrificing accuracy or quality.
Every caller’s situation is unique. We listen first, seek to understand their perspective, and acknowledge their concerns. By leading with empathy, we can provide support that feels personal, thoughtful, and meaningful.
Most of our calls last only 2-3 minutes, so every moment counts. We use all available tools, knowledge, and resources to find solutions, answer questions, and ensure callers receive the help they need.
Being optimistic is more than staying positive. It’s about creating confidence and reassurance for every caller. We strive to leave people feeling supported, encouraged, and hopeful about what comes next.
Click any position below to apply
At AnswerHero, we believe great talent should be recognized and rewarded. Many of our leaders and support team members began their careers as agents and earned promotions through their dedication, performance and commitment to our HERO values.
We are committed to identifying potential, investing in development, and creating opportunities for growth. If you have the drive to learn, improve, and take on new challenges, we want to help you build a successful and rewarding career with us.
We strive to be a company where talented people want to work hard and choose to stay. We recognize that our success depends on the dedication of our team, which is why we are committed to providing competitive compensation, meaningful benefits, and opportunities for advancement.
Integrity, respect, and professionalism are at the heart of everything we do. We believe doing the right thing, even when no one is watching, helps build trust, strengthens our culture, and sets the standard for excellence.
We are committed to fostering a workplace where everyone feels welcomed, respected, and empowered to be their authentic self. By embracing different backgrounds, perspectives, and experiences, we create a stronger and more supportive environment for everyone.
Review our frequently asked questions or apply today. If you have additional questions, one of our recruiters will be happy to answer them during the hiring process.
Step 1: Apply Online
Please fill out the online application for location of interest. Updates will be sent via email from our HR system.
Step 2: Review
Our HR department reviews applications within 3-5 business days. We may reach out to you via phone, email, or text. Keep a look out and be ready to answer.
Step 3: Interview
After a recruiter reaches out, they may want to schedule an interview. These are generally conducted via phone call or Zoom.
Step 4: Decision
Once our interview cycle is complete, we will notify applicants of our decision. We strive to notify all applicants in a timely manner.
No, we ask that all applicants please follow our hiring process by applying online. After applying, we will contact you.
After applying, you can expect to receive a call or email within 24-48 hours.
Work-from-home is available to fully trained staff who meet our internal metrics and have the ability to work from home (quiet workspace, desk and chair, high-speed internet, and the ability to hardwire our equipment to your router.
Because we work with a range of businesses across many different industries, we must provide 24/7/365 coverage to our customers. We do, however, work as hard as we can to accommodate each person’s preferred schedule.
Our training consists of an instructor-led course, simulations, and practice calls with your peers. We believe in a gradual introduction to the different types of accounts that we serve.
Yes, training is paid. We believe in investing in our employees. Your success is our goal.
AnswerHero is unique in this way: instead of being assigned to a specific campaign or account, you’ll be answering for many different businesses with a heavy concentration of law firms and doctor’s offices. This means that instead of getting bored doing the same thing day-in and day-out, you will get a wide variety of experiences and callers.
We offer PTO, comprehensive health insurance, and many other perks throughout the year.