AnswerHero™ provides HIPAA-compliant answering services to protect your patients’ information. Contact us today or call us to learn more about our virtual answering services.
Phone calls in the medical industry often involve communication sensitive patient information. Medical practices that use call answering services must ensure HIPAA compliance for the following reasons:
Patients expect privacy in their medical dealings, including phone communication
Improper HIPAA compliance can lead to fines, penalties and other legal consequen
Those who share medical information over the phone want to know that the data wi
A HIPAA-compliant answering service can communicate efficiently and provide high
Healthcare providers are expected to be HIPAA compliant, but so are businesses that deal with PHI in any way, including insurance companies, billing services, coding firms, and phone answering services. Those who answer calls in the healthcare industry must maintain sensitivity and privacy in these interactions. Phone calls may include everything from medication refills to communication about test results.
At AnswerHero™, we understand the importance of HIPAA compliance and work hard to adhere to all aspects of these regulations. That’s why we offer HIPAA-compliant virtual answering services designed to meet the needs of businesses that work with PHI daily.
HIPAA-compliant answering services are recommended for any business that handles PHI but can be especially beneficial to the following types of companies:
Whether you own a small, one-person clinic or a multi-location practice, it’s im
Hospitals and medical centers are required by law to be HIPAA compliant. This me
Healthcare insurance providers are also subject to HIPAA regulations. If you ru
If you run a pharmacy, it’s important to be HIPAA compliant in order to protect
At AnswerHero™, we offer a full suite of virtual answering services that are perfect for medical practices that need to comply with HIPAA regulations. We customize these services to meet the requirements of your practice. Depending on your needs, agents can handle overflow and after-hours support. Other customizable features include the script and type of answering service used. Our HIPAA-compliant services include:
Our 24/7 call answering service is perfect for medical practices that need round-the-clock coverage. We are trained to work under pressure and can handle any type of situation, including emergencies. You can count on our HIPAA-compliant virtual receptionists to answer your calls promptly and handle them with professionalism and discretion.
Our live virtual receptionists are professionally trained to handle all types of calls, including those related to medical billing, physician referrals, prescription refills, hospital transfers, insurance issues and more. They are trained to deal with difficult questions and can provide accurate information to your patients.
One of the biggest challenges that healthcare providers face is managing patient appointments. Our appointment scheduling service can take the load off of your shoulders and help you stay organized. We’ll make sure that all of your patients’ appointments are scheduled and tracked so you won’t have to worry about missing or double-booked appointments.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
In the medical industry, the answering service you choose matters. At AnswerHero™, we understand the importance of HIPAA compliance in call answering. We make it our mission to protect patient information and abide by regulations to protect your reputation and long-term success. Compliance is more than a box we check — it’s a commitment to doing the right thing on behalf of your patients.
At AnswerHero™, we are fully committed to not just meeting, but exceeding HIPAA compliance standards. We are constantly reviewing our services, policies, and procedures to ensure that all of your patients’ data are protected at all times. We leave no stone unturned when it comes to safeguarding your patients’ privacy and your company’s reputation.
You can count on AnswerHero™ to provide you with the best call answering service in the business today. We understand the demands of the healthcare industry and the extent to which HIPAA compliance matters. That’s why we use highly secure infrastructure, advanced encryption technologies, and round-the-clock monitoring to ensure that your patients’ data are safe at all times. Our agents also receive specialized HIPAA compliance training.
Beyond our commitment to compliance, we offer many other benefits like:
There is no better way to protect your business from security breaches and HIPAA violations than by enlisting a HIPAA-compliant answering service. AnswerHero™ offers a reliable, affordable, and state-of-the-art HIPAA-compliant answering service that will take your practice to the next level.
Whether you need help with 24/7 call answering, appointment scheduling, message taking, or call forwarding, AnswerHero™ can help. Contact us today to learn more about our HIPAA-compliant services and how we can help your practice provide the best possible care to your patients.
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