AnswerHero’s medical answering services will ensure every patient’s call is answered. We’ll help you reduce your workload, connect patients to the right people, and ultimately boost revenue.
Managing a medical practice is often easier said than done. The lifeblood of any practice relies on answering the phone quickly and professionally. From scheduling patient appointments, to assisting with intake, to simply answering general questions about the practice, your patients expect to talk to a live person when they call.
Our 24/7 virtual receptionist services, will help you streamline your inbound calls while you separate yourself from the competition with an always available agent. Whether it’s call overflow, after-hours support, holidays and weekends, AnswerHero will support you and your patients.
A call answering service like AnswerHero comes with many advantages for health care practices.
Patients call your practice for various reasons. They may be a first-time patient looking to make an appointment, have a question about medications or need clarity on a bill. Connecting your patients to the right parties is essential for keeping them satisfied with your care and ensuring your team remains efficient.
Our live call answering services can improve communication between you and your patients and among your team. Based on your criteria, our call answering professionals will determine what a patient needs and where to route them. This process ensures your patients’ questions are answered by the most qualified person.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Medical practices of all types and sizes can benefit from AnswerHero’s live answering service. Whether you own a small practice or have multiple locations, our team of highly trained operators will be ready to deliver exceptional customer care that will exceed your patients’ expectations every time they reach out to your practice.
Here are some of the medical practices that can benefit from our virtual receptionist live answering service:
With our flexible pricing options, you only have to pay for what you actually need. With no contracts and no commitments, our services ensure your plan works for your practice’s specific needs. And every plan includes access to bilingual support and 24/7 call answering.
After signing up for our answering services, the process is simple. We start by understanding your practice and how you need our team to assist. We’ll work with you to create a script and criteria for our team to follow. From there, our answering professionals will utilize this information when taking calls. This process can include activities such as scheduling appointments, completing other routine tasks, taking messages, and even routing calls to your staff. We’ll work with you to ensure your patients are connected to the right parties.
Finally, when our professionals take your calls, they record all the details in our user-friendly web platform. You’ll also receive a record of all calls through email, text, secure message or fax to stay informed about all the actions that took place, ensuring you never miss a call again
A call-answering service can help benefit your medical practice in several ways including, round-the-clock care, reduced operating costs, appointment scheduling, improved patient satisfaction, and HIPAA compliance.
Our team is trained to screen and route incoming calls, schedule appointments, take messages, and provide general information about your medical practice.
AnswerHero’s call-answering service is designed to integrate seamlessly with the project management and communication tools you already use, so you can increase productivity and streamline your daily operations.
Medical offices, clinics, and hospitals are constantly receiving urgent calls from patients who need immediate assistance. We work with doctors, dentists, surgeons and chiropractors to provide a top-notch 24-hour answering service for urgent phone calls.
With AnswerHero’s bilingual phone answering service, you can quickly and easily connect with Spanish-speaking callers and cater to their needs without any language barriers or communication problems.
At AnswerHero, your patients’ privacy and security are our top priority. That’s why our medical answering service is HIPAA compliant, guaranteeing that your patients and practice remain protected at every level.
We understand that your medical practice’s call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your practice. We don’t charge any penalties for changing your plan.
AnswerHero™ call answering is an ideal solution for all types of health care providers. See the difference our support can make — call us at 888-635-3509 or schedule a consultation to get started.
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