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AnswerHero Team Member

How Answering Services Can Improve Customer Satisfaction

Today’s customers are more empowered than ever to interact with businesses through a variety of channels. At the same time, an email or virtual chat doesn’t offer the personal, human touch of a phone call. The more your customers rely on calls to connect with your company, the more call answering services can benefit your…
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Understand the Competitive Landscape

How Small Businesses Can Compete With Larger Companies

When you run a small business, competition is fierce. You may not have the same scale or resources as large corporations, but there are still ways to make your business stand out in your area. Becoming more competitive involves several factors, from knowing your market to building brand awareness.  Competing with other companies isn’t a…
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Small Businesses

The Cost-Effectiveness of Answering Services for Startups and SMBs

Startups and small and medium-sized businesses (SMBs) need to find ways to optimize their resources as they grow. When your phones start ringing constantly throughout the day, that’s a strong sign you need to use your resources for better customer service. Call answering services can be an excellent way to save on hiring costs while…
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live answering service

How to Handle an Emergency Call Effectively

Emergency phone calls often happen in the healthcare and law enforcement industries when someone needs assistance immediately. In these situations, making fast decisions and showing compassion are key players in keeping callers calm while resolving the emergency. Knowing how to handle these calls is essential in these industries to ensure timely resolution, and teaching call…
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Doctor Working on a Laptop

HIPAA Compliance and Answering Services

The Health Insurance Portability and Accountability Act (HIPAA) plays a major role in healthcare operations. Physicians and administrative staff have to remain mindful of the ways they share information with patients to protect sensitive information. While HIPAA is crucial for protecting patients, it can also be a hurdle for a key aspect of healthcare —…
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Lawyer Holding a Folder

5 Creative Ways to Boost Your Law Firm’s Productivity

Every business strives to improve productivity. When production is high, a business can deliver more of its product or service, helping the organization grow and increase its bottom line. Law firms are no different, but they face the added challenge of billable hours. Billable hours directly correlate to revenue for law firms, and these hours…
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