Small and midsized businesses are increasingly switching to live call answering services to manage their incoming calls. Having a dependable partner to interact with existing and prospective customers improves callers’ experiences and reduces the potential losses associated with missing calls.
AnswerHero™ is an experienced partner for live call answering that can help your business minimize missed calls and maximize opportunities. Explore what’s driving answering service trends, and discover how these services can benefit your company.
Missed calls are missed opportunities. And missed opportunities can mean missed revenue. Recent research in the property management industry revealed some startling facts:
Similar loss potential exists among service providers, such as plumbers and HVAC providers. Marketing research shows that these companies miss an average of 27% of calls, which could result in tens of thousands of dollars of unrealized revenue every month.
Among their many benefits, live answering services help mitigate the risks of missing a call to protect your revenue potential.
Business doesn’t stop just because the clock hits closing time — your customers may still need assistance on weekends, holidays and after hours in many industries. For example, a patient may have medical questions, or a legal emergency could arise. With live call answering services, healthcare professionals and attorney’s offices can still be there for their clients 24/7.
Live agents at AnswerHero™ can handle urgent call answering and forward emergency calls to the person you choose. Your customers get the peace of mind of knowing they can reach you when needed, while you gain the confidence of having every call answered, every time.
A positive first impression is key to turning prospective customers into long-term brand ambassadors. Live call answering services from AnswerHero™ help you create a professional image by delivering consistent, reliable communication.
When leads call your business, live call answering enables them to hear a human instead of an automated system. Plus, well-trained agents can help ensure each interaction with your brand is a personalized one. This connection promotes better customer service and experiences.
Outsourced live call answering services are a cost-effective way to support and sustain your business’s growth and success. There are no employee acquisition and retention costs to manage, like there are when hiring a full-time or part-time receptionist in-house. As a result, you get access to top-tier talent without the costly onboarding expenses or lengthy training.
Live call answering services also help you and your team stay more productive and efficient by streamlining your operations. Instead of spending time handling routine calls, your call answering service fields them for you. You and your employees have more time to focus on strategic work that helps drive revenue.
When you work with AnswerHero™ for live call answering, you can leverage our scalability and flexibility as your company’s needs change. For example, you can request more agents to meet rising overall call demand or to handle specific periods with increased call volumes. It’s also fast and easy to add extra services as your business offerings evolve.
AnswerHero™ provides call answering services to companies in many industries that trust us for our:
At AnswerHero™, our live call answering agents are highly trained, skilled and experienced to offer exceptional support for your company. We’re here around the clock — including after hours and on holidays at no extra charge. Plus, our live virtual receptionists deliver fully branded customer experiences. They work as an extension of your in-house team using scripts you design and provide to ensure consistency for your customers.
Additionally, AnswerHero™ empowers your business to break down language barriers and serve a diverse customer base for greater competitive advantage. Our flexible services include 100% bilingual agents at no upcharge, so you can reach new markets and provide support in either Spanish or English, whatever each caller prefers.
AnswerHero™ believes that the best solutions conform to your needs, instead of expecting you to adjust how you operate. That’s why our plans are fully customizable and always flexible, with no contracts needed. You select the features that work for you, including appointment setting, call routing and transferring, lead capture and more. You also choose the service level you want, and you can change your options any time as your business evolves. We also provide completely transparent and upfront pricing, so you can budget with confidence.
Our services seamlessly integrate with many of the other operational tools your business relies on for productivity — including Zapier, which supports integrations with over 8,000 other apps. This unparalleled connectivity and the skilled team at AnswerHero™ translate into zero-hassle implementation. We’ll be ready to handle your live call answering from day one without the worry of manual data transfers and information gaps.
AnswerHero™ offers a secure, dedicated online portal you can access 24/7 from any connected device. Quickly and easily retrieve real-time details that help support informed business decisions, like:
Our interface was designed for easy use and intuitive navigation, plus we back you with a comprehensive help center and around-the-clock technical support when you need it.
Live answering services help your business minimize missed calls, enhance your professional image and boost efficiency. At AnswerHero™, we’re committed to helping small and medium-sized businesses as well as larger enterprises reach these goals with reliable, tailored and integrated call answering solutions.
Getting started is simple with our four-step process — build your plan online or contact us to schedule a free consultation for expert advice.
Never miss an important call again with AnswerHero. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero makes — choose your plan or contact us today.
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