Live Virtual Receptionist Services Every Call Is an Opportunity
Your customers rely on your phone line to connect with your business. Answering every call makes a positive impact on your customer base. A missed call is a missed opportunity. Outsourcing is an excellent option when your call volume starts to feel unmanageable. AnswerHero™ helps you take advantage of every opportunity that comes your way with a virtual receptionist.
Why Do I Need a Virtual Receptionist Service?
From capturing potential leads to assisting your existing clients, it's essential to your business to have someone answering the phones 24/7.
AnswerHero™ virtual receptionists act as an extension of your team to provide the support you need to ensure every call is answered during the day, after hours, and even during holidays. The result — your business answers every call, captures every lead and takes advantage of every opportunity.
Our virtual receptionist services are also excellent for disaster recovery needs. When your office is unavailable for any reason, a virtual receptionist ensures your callers are informed and able to leave messages.
Zero Missed Calls
Zero Voicemails
100% Opportunity
Receptionists provide that first human interaction at your business — the same applies over the phone. A virtual receptionist from AnswerHero™ welcomes your callers with a friendly voice and customized greeting. Our highly trained, 100% bilingual agents are always available to answer your phones when you need it the most.
Eliminate Distractions With Peace of Mind
Our live virtual receptionist service offers you the ability to focus on your business’s core activities. Our service can help you manage your inbound calls, handle overflow calls and provide your clients with a friendly voice ready to assist.
Investing in a professional phone answering service is absolutely essential to growing your small business or startup. That’s why so many companies are turning towards our Virtual Receptionist Service.
Stop worrying about missed calls, increase your productivity and provide a better experience for your clients. If you are looking for a friendly and experienced remote live receptionist service that will answer all of your business calls, look no further than AnswerHero.
Understand Your Incoming Leads
When they're on the phone, your callers provide a wealth of information about their needs and expectations. Virtual receptionist services ensure you stay connected to these preferences so you can optimize your marketing techniques.
Through lead capture, our virtual receptionists can learn client information like what led them to call your office and who they need to talk to when they call. Your remote receptionist will take thorough notes about the call to make sure your future customer service efforts continue to align with the information shared.
How Does a Live Virtual Receptionist Work?
To us, our virtual receptionist service is a trusted extension of your team. We entrust friendly and enthusiastic people to take on virtual receptionist roles for that positive first impression.
When you begin working with AnswerHero™, our team takes the time to learn about your business, your goals and your needs when it comes to a live virtual receptionist. We’ll discuss how you want us to handle the different types of calls you receive, the information you would like us to gather, the common types of calls you receive and how you would like us to handle them, to best service any potential prospects or longtime customers.
We take this information and develop a custom greeting and instructions for the virtual receptionist account, so that all calls are answered every time. From remote live answering services to appointment scheduling, our virtual receptionist services are customized to fit your business needs, save your team time and ensure you do not miss out on potential new clients.
Call answering support is often urgent, and we want to get you started with our services the moment you need them. After the initial consultation is complete, we're ready to start routing your calls to our receptionists.
Testimonials From Satisfied Clients
"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"
Marko E
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."
Daphne L.
"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"
Stonecrest Team
"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."
Nick D.
"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"
Jonadab F.
"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"
Frandley J.
Virtual Receptionist Services Tailored to Your Business
At AnswerHero™, we know all businesses are different, and we customize our solutions to work for you.
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We’re Available 24/7, you forward your calls at your discretion whether call forwarding unconditional, call forward busy or call forward unavailable, we’re here to help.
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Virtual receptionist during business hours, after-hours, weekends, holidays, and more
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Overflow and High Volume Call Forwarding solutions
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Virtual switchboard for routing high volumes of calls to the appropriate destination
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Spanish translation services
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Message taking, appointment setting, lead capture, intake questionnaires
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Assist with inbound call handling needs with customized call handling instructions
Our virtual receptionist plans can fit any budget according to your needs. We collaborate with you to determine the best approach for your business so our services offer the most value.
Virtual Receptionist Pricing: Flexible and Contract-Free
Our virtual receptionist plans can fit any budget according to your needs. We collaborate with you to determine the best approach for your business so our services offer the most value.
Choose from a range of support based on the number of minutes you need per month. Each month has a flat rate for a set number of minutes, and a rate per minute if you need to add to your plan. Our services are always contract-free, so it's easy to upgrade to the next plan if you find your current one no longer fits your requirements. Regardless of the plan you choose, you'll have 24/7/365 remote receptionist services with bilingual answering.
Serving the Industries That Need Us Most
At AnswerHero™, we work with any organization that relies on their phone line to run their business. Many of these companies depend on appointment setting with clients and require the ability to communicate with all types of people. Industries we serve include:
Benefits of a Remote Receptionist: Ensuring a Positive Caller Experience
A caller's first interaction sets the tone for the overall experience of your business. Our live virtual receptionists offer a friendly professional greeting, consistent message and handle the call based on your instructions. With 24/7 live virtual receptionist options, you can extend your offering beyond your working hours and on holidays. Ensuring Every Call Every Time.
Your longtime customers will be more inclined to remain loyal to your team when someone always picks up the phone with consistent service. Prospective clients will have a positive first impression interacting with a friendly professional live person, instead of voicemail, ensuring no new opportunities are missed.
You can gain peace of mind and stop losing frustrated callers to a language barrier as well. Our virtual receptionists are 100% bilingual to make sure every English and Spanish-speaking caller feels heard. In fact, an AnswerHero™ receptionist can even be your translator if you lack a Spanish speaker on your staff.
Our Clients
