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Interacting with customers is a big part of being a business owner. While many customers can be easy to interact with, there will always be difficult customers who present challenges to you and your employees. Knowing how to interact with these challenging callers is key to growing your business and maintaining a positive reputation.  What…

Today’s customers are more empowered than ever to interact with businesses through a variety of channels. At the same time, an email or virtual chat doesn’t offer the personal, human touch of a phone call. The more your customers rely on calls to connect with your company, the more call answering services can benefit your…

Professionals know all too well how important it is to build trust and credibility with potential customers. Many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And if they don’t see you…

In a perfect world, small businesses would be able to keep up with their phone lines, attend to every call that comes through, and never miss a beat. However, the lack of manpower and resources often makes this impossible, especially when business owners are also in charge of managing day-to-day operations. Fortunately, there are answering…

Are you trying to land a new job as a receptionist? Do you know which skills for receptionist are vital for this position? Maybe you’re looking to hire one, but you’re not exactly sure what to look for?  Whether big or small, every business that wants to look professional needs to have a receptionist. Essentially,…

Here are 4 reasons to leave your voicemail behind so you can capture more leads and convert more customers. “Your call has been forwarded to an automated voice message system, please leave a message after the tone.” 8 out of 10 callers will not leave a voicemail. Congratulations, you just lost 80% of potential sales!…