Why the Human Voice Is Essential For Customer Service
Email has long been the default mode of business communication because it’s efficient, easy to track and store, and generally universally accepted. However, miscommunication can often occur since written messages lack the advantage of nonverbal cues. Reaching an actual human instead of robot customer service adds a personal connection and builds confidence in your organization’s ability to resolve the caller’s challenges.
The human voice is unique in its ability to convey meaning. When we hear someone’s speaking voice, we can pick up on their tone, inflection and even body language, which enriches our understanding of the message they’re sending.
In today’s digital age where business increasingly happens online, it can be easy to overlook human connection through verbal communication. Start harnessing the power of voice to build strong relationships with your customers and create a brand that people can connect with.
Why Is Human Interaction Better Than Robots?
Here are just a few reasons why the human voice is your most powerful business tool:
The Human Voice Is Personal
Human interaction over the phone immediately establishes a personal connection with customers and prospects. Hearing each others’ voices creates a rapport that simply can’t be replicated through written communication, AI call agents or interactive voice response systems.
This personal connection allows you to build trust and credibility, which is essential for any successful business relationship.
The Human Voice Is Emotional
Our vocal cords produce a wide range of sounds and emotions, from happiness and laughter to pride, determination and sadness. We can use our voices to convey logic, reason, empathy and compassion.
In a world where customers have more choices than ever, businesses that make an emotional connection with their customers are more likely to succeed. Answering customer phone calls with a friendly, helpful attitude creates loyalty and brand advocates.
The Human Voice Is Persuasive
Word-of-mouth marketing is one of the most effective marketing strategies, and the best way to leverage it is through human-to-human conversation.
An actor or AI-powered machine learning and speech recognition software is no substitute when creating a brand voice. While these new technologies are useful, they lack the warmth and personal connection that only human-to-human interaction provides.
The Human Voice Is Memorable
Do you have a favorite actor with a distinctive voice you can identify immediately, or do you recall falling asleep to the melodic sounds of a familiar voice reading your favorite bedtime story? Then you’ve experienced the power of how memorable the human voice is.
If you want to enhance customer experience and boost client satisfaction, ensure your team communicates with customers using their voices as much as possible. From phone calls and video chats to in-person meetings, the human voice is still the best way to leave a lasting impression.
The Human Voice Is Human
In an increasingly technology-driven world, the human voice is a refreshing reminder that there are real people behind every business and transaction. Customers want to deal with other humans versus AI call agents. Providing that human touch at every customer interaction is one of the most powerful tools for gaining a competitive advantage.
Let AnswerHero™ Be The Voice of Your Business
Partner with AnswerHero™ to ensure human interaction for every call, 24/7/365. Our professional answering services are flexible and scalable to meet your needs, with options like appointment scheduling, message taking, call routing and more. Plus, benefit from our fully bilingual call agents and the freedom of no contracts.
Explore our pricing plans or connect with our experts to design a customized strategy for your business.
