Our agents are 100% English-Spanish bilingual, allowing you to serve diverse clients and attract customers from new demographics. There’s never any upcharge for bilingual services, and we can also translate live on calls with your staff as needed.
Busy phones are the sign of a successful spa. Every call represents the chance to earn a new client or reconnect with an existing one. Each call you miss, however, could translate into a dissatisfied customer or lost financial opportunity. Callers who receive no answer or reach your voicemail may simply hang up and choose to take their business elsewhere.
Transform your high call volume into a competitive advantage with AnswerHero™ as your experienced partner for call answering. Our bilingual call agents are available 24/7/365 to help support your spa’s growth and profitability.
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For spa owners, answering the phone presents a unique set of challenges that can significantly impact client relationships. Some of the most common hurdles include:
Your clients likely have active lives between work, family and social obligations. These responsibilities can affect their ability to communicate during your regular business hours — as a result, they may call your spa after hours. Potential customers could choose a competitor if they only reach your voicemail or get caught up in playing phone tag with your staff.
Many spas serve diverse customer demographics or want to reach new markets. Language barriers can lead to misunderstandings and dampen your company’s growth or ability to attract new clients.
Busy spas receive many phone calls to book appointments, ask pricing-related questions, or discuss services and products. Your call volume also tends to increase during peak demand periods, and calls go unanswered if conversations get lengthy or you don’t have enough staff to cover the phone lines. This often translates into a choice between disrupting in-person client interactions to answer the phone, or missing revenue-generating opportunities by letting the call go.
Your clients see your spa as an escape from their hectic lives. They expect a soothing atmosphere to help them relax and create an enjoyable experience. Ringing phones that go unanswered can disturb the tranquility, and may even motivate clients to look for a competitor who provides the positive experience they’re seeking. These individuals could even encourage their friends or family members — who are potential customers — to skip your spa in favor of one that’s more peaceful.
AnswerHero™ offers expert spa call answering services that feature:
Our agents are 100% English-Spanish bilingual, allowing you to serve diverse clients and attract customers from new demographics. There’s never any upcharge for bilingual services, and we can also translate live on calls with your staff as needed.
With AnswerHero™, you get more than just a friendly voice to represent your brand on the phone. Our call agents also provide administrative support to capture leads, set client appointments, take messages and more.
There’s no additional fee to answer your calls around the clock. We’re here after hours as well as on weekends and holidays.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Spas across the country partner with AnswerHero™ for call answering because:
Scaling effectively can be challenging without a well-developed strategy for handling increased call volume as your team grows or you open new locations. AnswerHero™ is fully scalable with flexible service plans that adapt to your changing needs. Add specialized services when necessary or more agents to help during peak call periods. There’s no contracts, so it’s fast and easy to adjust.
Your customers expect a lot from their experiences with your spa. Positive interactions keep them happy and loyal for a steady stream of repeat business. Consider the data linking high customer satisfaction, retention and spending — 96% say excellent service directly contributes to loyalty, and 86% will spend more for an exceptional experience.
AnswerHero™ ensures that phone interactions with your spa meet the same high standards as in-person visits. Our live call agents support client satisfaction by answering within two rings and providing that human touch for anyone that calls your business.
You’ve worked hard to build your brand, and AnswerHero™ helps you protect your positive reputation. Your callers always interact with a human being — rather than being sent to voicemail — which helps ensure your spa is seen as professional, organized and trustworthy. Our agents also use the unique scripts you provide to deliver consistent, branded experiences across all callers. As a result, your existing and potential clients know that your spa values their time, needs and business.
Our pricing plans are transparent with no hidden fees. You always know the costs upfront, which helps make monthly budgeting even easier.
With AnswerHero™, there’s no need to hire a part-time or full-time receptionist. Outsource your phone answering needs to our dedicated call agents, and skip the expenses associated with hiring in-house, like recruiting, onboarding, payroll and benefits.
When you have AnswerHero™ to handle call answering for your spa, you can fully concentrate on your clientele and business-critical tasks. Our agents function as an extension of your team, so your in-house staff can work without interruption, and everyone gets the attention they deserve.
Additionally, we offer seamless integrations with many of the tools you already use, including scheduling and customer service software. This capability allows us to integrate with your existing workflows and technology.
With AnswerHero™, you can devote your time and attention to clients in person while our live call agents answer every call, every time. Our flexible services help your spa operate more efficiently and cost-effectively while supporting client satisfaction.
Get started today by building your plan online or schedule a consultation with an expert for help designing the right solution for your spa.
Contracts and No Hidden Fees
Bilingual Agents
We Answer Your Calls All Year Around
