Ensure your callers reach a human no matter when they call. Our agents are available day and night, 365 days a year.
As a towing company, you’re tasked with a critical service — helping people protect their property and ensuring motorists follow the rules. Whether you’re towing a broken-down vehicle, helping enforce parking regulations or transporting a car to the garage for service, your customers count on you for prompt responses and service. An unanswered call means a lost revenue opportunity and potentially a dissatisfied customer.
When your customers need you most, AnswerHero™ helps you be there with professional call answering services. Our agents answer every call, every time, to help protect your profitability and support your customer satisfaction.
Schedule Call Pricing and Plans
Towing companies face multiple challenges when it comes to answering the phone, including:
Communities are becoming more and more diverse, and this means that the drivers and businesses who call you may only speak English as a second language. Having an accurate vehicle location and communicating effectively are nonnegotiable for efficiency and getting help where it’s needed faster. Language barriers can create obstacles, and a breakdown on the side of the highway can be even more upsetting when misunderstandings occur and cause delays.
Vehicle breakdowns, accidents or parking violations are rarely planned in advance. Vehicles may be restricting traffic flow, blocking entrances to vital facilities or compromising safety. As a result, almost every call you receive is an urgent one. If a caller is sent to your voicemail, they will immediately move on to your competition.
While every day in the towing industry is unpredictable, there are times when your call volume is more likely to increase. Weather events like fog, heavy rain, snow and ice substantially increase the chances of an accident — approximately 21% of all U.S. crashes are weather-related. If you’re unable to answer callers when these events arise, you lose out on potential revenue.
AnswerHero™ offers a fully customized suite of call answering services for towing companies to meet your specific business requirements. Our options include:
Ensure your callers reach a human no matter when they call. Our agents are available day and night, 365 days a year.
Reduce the potential for language barriers. Our agents are 100% Spanish-English bilingual to ensure successful communication, and they can even stay on the line to translate when needed.
With highly configurable services, AnswerHero™ can provide a tailored strategy for your needs. Our solutions include call routing and transferring, urgent call answering, and after hours and overflow answering, so you never miss an important opportunity.
Positive: Professionalism , Quality , Responsiveness , Value
Positive: Professionalism , Quality , Responsiveness , Value I used AnswerHero for a few months, and was extremely satisfied with the service. I part ways with them only because most of my clients are Creole Speakers. I strongly recommend it!!!
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company’s needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
Positive: Professionalism Very useful service for our incursion in the American market.
I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value. I am very pleased with the responsiveness.
Positive: Professionalism , Quality AnswerHero is staffed by heroes. They help my business succeed. I would definitely recommended as the best answering service. Thank you guys for all you do!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
AnswerHero’s has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero’s because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Towing companies like yours can count on AnswerHero™ for call answering that delivers benefits like:
When current or potential customers call your towing business, they expect a great experience. Callers may already be upset about an accident, breakdown or parking violation, so providing a positive, professional interaction becomes pivotal in gaining and sustaining their trust.
AnswerHero™ knows how to create the experiences that distinguish your company from your competitors. Our call agents connect with different caller types and engage with compassion when it’s needed most. No matter when they call, your customers also have the reassurance of a human voice on the line to offer help.
When you decide to grow your fleet or expand your services into additional areas, it’s essential to consider how you’ll balance hiring new drivers with the need to handle increased call volume. Employing staff is an investment in your future, and careful planning helps you optimize your spending.
AnswerHero™ is an easy and cost-effective way to scale your administrative operations. We offer flexible plans with transparent pricing so you can adjust to accommodate both seasonality and business growth. There are never any contracts, so you can quickly respond to shifting demands. Plus, there’s no need to hire an in-house receptionist, so you can maximize your budget even more.
Towing is a competitive industry, which means that there’s no shortage of other companies your customers can call. Negative feedback can quickly jeopardize your reputation for responsiveness and customer service that you’ve worked hard to build. Having a positive brand image is essential to remaining the towing company of choice.
With AnswerHero™ as your outsourced call answering partner, you can better uphold a positive perception of your company. We answer every call within two rings, delivering the prompt responses that callers want and need. Plus, our live call agents act as extensions of your team using your unique scripts, so your callers have a fully branded interaction.
Profitability only happens when the wheels are rolling, but taking calls on the road can be risky and pull your concentration away from driving safely. Back in the office, ringing phones can interrupt your team’s focus on other tasks and increase the potential for errors.
When you work with AnswerHero™, you and your team are free to devote your attention to what matters most. Our call agents manage the phone lines for you based on your preferences. With services like call routing and transferring, we can connect your callers with your available drivers to ensure the high productivity you want and the prompt truck arrival that customers need.
Staying on the road and generating revenue without compromising customer service is easier with AnswerHero™. With our customizable call answering services, we can meet your needs for flexibility, scalability and transparent pricing.
Create your custom solution or book a consultation with an expert today.
Contracts and No Hidden Fees
Bilingual Agents
We Answer Your Calls All Year Around
