When someone needs a personal injury attorney, they usually don’t wait until business hours to call. That was exactly the problem a personal injury law firm in Texas was facing. Potential clients were reaching out during evenings, weekends, and even during court hours, and too many of those calls were going to voicemail.
The attorneys were busy. The front desk team was stretched thin. And every missed call potentially meant a missed case.
Like many law firms, they had a receptionist in the office handling calls during the day. But after-hours coverage was inconsistent, and intake calls were taking time away from the legal team.
They needed an answering service that could:
The firm also wanted a service that could integrate with tools like Clio, MyCase, and PracticePanther so client information could move directly into their workflow.
AnswerHero’s live virtual receptionists answered calls around the clock using scripts customized specifically for the firm’s practice areas. New client information was collected professionally and delivered instantly to the legal team.
AnswerHero also integrated with the firm’s CRM and case management software so leads were organized automatically without creating extra work for staff.
And because all of AnswerHero’s receptionists are 100% bilingual, the firm was able to better assist Spanish-speaking callers.
Within the first six months:
Most importantly, potential client calls were always answered and taken care of promptly and professionally.
For law firms, responsiveness builds trust. Many people who are contacting an attorney are stressed, overwhelmed, or dealing with an urgent situation. If nobody answers the phone, they often just move on to the next firm they see on Google.
AnswerHero helps firms of all sizes and specialties:
AnswerHero helps law firms provide 24/7 phone coverage without adding overhead. Our legal answering service integrates with popular applications like:
Whether your need overflow support, after-hours answering, bilingual receptionists, or full legal intake, our team of professionals can help.
Get started today by visiting our pricing & plans page or fill out our contact form to see how AnswerHero’s legal answering service can help your firm capture more leads and deliver a better client experience.
Never miss an important call again with AnswerHero. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero makes — choose your plan or contact us today.
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