AnswerHero’s outbound calling covers appointment setting, scheduling, and reminder calls. It also now powers survey and research services like political polling, customer and patient satisfaction tracking, employee surveys, and custom research programs built around your goals. These surveys run through answering model AnswerHero already uses for inbound calls, turned outward to reach the people you want to survey.
AnswerHero can build and field a wide range of program types, handled with the same attention to whether you’re running a political campaign, a hospital system, or a retail brand. Political, opinion, and market research covers voter surveys, ballot measure and issue polling, brand and product research, and message testing. Customer satisfaction (CSAT) programs capture feedback right after a purchase, service call, or interaction, while member and patient satisfaction (MPS) surveys serve healthcare providers, associations, and membership organizations. Employee surveys cover engagement, satisfaction, exit interviews, and pulse checks, and customer surveys handle NPS, product feedback, and customer retention or win-loss research. For anything outside those categories, AnswerHero builds a custom research program around your specific project and industry, political campaigns included.
Every program can run on a single channel or blend all three, depending on your audience and the questions you’re asking. Outbound calling puts a receptionist on the phone for a structured interview, which works best for longer or more nuanced surveys and for audiences who respond better to a live conversation than a form. Text and SMS move fast, and short surveys, satisfaction scores, and time-sensitive polling tend to get their highest response rates through this channel. Email suits longer questionnaires, panel studies, and B2B audiences who need time to think through their answers before responding.
A program moves through four stages from start to finish. AnswerHero designs the survey instrument together with you, so you don’t need to hand over a finished questionnaire to get started. Once the instrument is set, the program fields across whichever channel, or combination of channels, fits your audience, while reminders, follow-ups, and re-contacts keep the project moving toward your target sample size and response rate. Results come back in industry-standard formats: SPSS (.sav), Excel (.xlsx), or ODBC-compliant databases, delivered either in real time or once the project wraps up.
Programs run 24/7/365, so time-sensitive work, like a political campaign poll ahead of an election or a same-week customer pulse check, can field on your timeline, not just around business hours.
Survey results don’t have to live in a separate file you manage by hand. AnswerHero connects directly into the survey and research platforms many teams already use, so responses flow straight into your system of record instead of creating a second dataset to reconcile. A few of the platforms AnswerHero connects with directly:
This isn’t a complete list. AnswerHero’s broader integration technology, including its Zapier connection, supports many other survey and research platforms as well, even ones not named here. A connected platform works the same way whether your account runs Human, AI, or Hybrid answering, and setup is handled on AnswerHero’s side rather than yours. If you use a platform that isn’t listed, let us know what you use and we’ll look at whether it can be connected. Chances are, with our technology, we can integrate with just about any platform.
AnswerHero builds and fields survey and research programs for any industry. The most common ones include political campaigns and advocacy organizations running voter outreach, market and opinion research firms fielding client projects, and healthcare and patient experience teams tracking satisfaction scores. Associations and membership organizations use the same infrastructure for member surveys, retail and consumer brands run NPS and product feedback programs, and B2B companies and internal HR teams rely on it for customer sentiment and employee engagement work.
To start a new survey or research project, contact AnswerHero’s customer care team at 888-389-1005 to set up a meeting to discuss your needs.
Never miss an important call again with AnswerHero. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero makes — choose your plan or contact us today.
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