HIPAA-Compliant Answering Service

Any organization that deals with PHI must take measures to protect it. PHI includes any identifiable patient information, such as name, birth date, medical history and social security number. Failure to protect this information can result in hefty fines and criminal prosecution.

AnswerHero™ provides HIPAA-compliant answering services to protect your patients' information. Contact us today or call us to learn more about our virtual answering services.

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Complying With the Health Insurance Portability and Accountability Act (HIPAA)

Contents hide
1 Complying With the Health Insurance Portability and Accountability Act (HIPAA)
2 The Necessity of HIPAA-Compliant Answering Services
3 Our HIPAA-Compliant Phone Answering Services
4 Who Needs HIPAA-Compliant Answering Services?
5 Testimonials From Satisfied Clients
6 Your Privacy Is Our Top Priority
7 Our Clients
HIPAA is a set of regulations that govern the handling and protection of protected health information (PHI).

Healthcare providers are expected to be HIPAA compliant, but so are businesses that deal with PHI in any way, including insurance companies, billing services, coding firms, and phone answering services. Those who answer calls in the healthcare industry must maintain sensitivity and privacy in these interactions. Phone calls may include everything from medication refills to communication about test results.

At AnswerHero™, we understand the importance of HIPAA compliance and work hard to adhere to all aspects of these regulations. That's why we offer HIPAA-compliant virtual answering services designed to meet the needs of businesses that work with PHI daily.

Checklist

The Necessity of HIPAA-Compliant Answering Services

Phone calls in the medical industry often involve communicating sensitive patient information. Medical practices that use call answering services must ensure HIPAA compliance for the following reasons:

Privacy

Patients expect privacy in their medical dealings, including phone communication. Medical practices can maintain this privacy when they use HIPAA-compliant answering services.

Legal Compliance

Improper HIPAA compliance can lead to fines, penalties and other legal consequences. Healthcare organizations must use HIPAA-compliant call answering to avoid such consequences.

Trust

Those who share medical information over the phone want to know that the data will only be used for its intended purpose. HIPAA-compliant answering builds confidence in a medical provider.

Professionalism

A HIPAA-compliant answering service can communicate efficiently and provide higher-quality service, ensuring patients feel cared for when they contact a medical provider.

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Our HIPAA-Compliant Phone Answering Services

At AnswerHero™, we offer a full suite of virtual answering services that are perfect for medical practices that need to comply with HIPAA regulations. We customize these services to meet the requirements of your practice. Depending on your needs, agents can handle overflow and after-hours support. Other customizable features include the script and type of answering service used. Our HIPAA-compliant services include:

24/7 Call Answering Service

Our 24/7 call answering service is perfect for medical practices that need round-the-clock coverage. We are trained to work under pressure and can handle any type of situation, including emergencies. You can count on our HIPAA-compliant virtual receptionists to answer your calls promptly and handle them with professionalism and discretion. 

We can answer calls and route them to the right person, ensuring urgent calls go directly to you. This service allows you to enhance your reputation and increase customer satisfaction.

Virtual Receptionist Services

Our live virtual receptionists are professionally trained to handle all types of calls, including those related to medical billing, physician referrals, prescription refills, hospital transfers, insurance issues and more. They are trained to deal with difficult questions and can provide accurate information to your patients.

Appointment Scheduling

One of the biggest challenges that healthcare providers face is managing patient appointments. Our appointment scheduling service can take the load off of your shoulders and help you stay organized. We'll make sure that all of your patients' appointments are scheduled and tracked so you won't have to worry about missing or double-booked appointments.

Our appointment scheduling services free your in-office staff to focus on the patients they see in person rather than answering phones. Agents take over your everyday administrative work so you can focus on improving patient care.

Message Taking and Call Forwarding

All of our live virtual receptionists are trained to take detailed messages with a high level of accuracy. This ensures that your patients' messages are taken correctly, so you'll be able to respond quickly if necessary. In cases where patients need immediate attention, our virtual receptionists can also forward calls to your mobile phone. You can even decide which types of calls you want to be forwarded and which should be handled by your staff.

Who Needs HIPAA-Compliant Answering Services?

HIPAA-compliant answering services are recommended for any business that handles PHI but can be especially beneficial to the following types of companies:

Doctor's Offices

Whether you own a small, one-person clinic or a multi-location practice, it's important to have a HIPAA-compliant answering service in place. By outsourcing your phone answering to a professional service, you can rest assured that all of your patients' information is protected.

Hospitals and Medical Centers

Hospitals and medical centers are required by law to be HIPAA compliant. This means that they must have a comprehensive security plan in place to protect their patients' data. A HIPAA-compliant answering service can help by providing secure phone triage services to handle patient inquiries as well as handling patient appointments.

Healthcare Insurance Providers

Healthcare insurance providers are also subject to HIPAA regulations. If you run a medical billing service or handle claims for an insurance company, it's important to have a HIPAA-compliant answering service in place. Not only does this ensure that your clients' data are secure, but it also helps you avoid hefty fines and penalties if you are ever audited.

Pharmacies

If you run a pharmacy, it's important to be HIPAA compliant in order to protect your business and the privacy of your clients. That's why AnswerHero™ offers HIPAA-compliant virtual answering services designed specifically for pharmacies. We can help you take calls, schedule appointments, and process prescriptions while ensuring that all of your client's data is safe and secure.

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Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Your Privacy Is Our Top Priority

In the medical industry, the answering service you choose matters. At AnswerHero™, we understand the importance of HIPAA compliance in call answering. We make it our mission to protect patient information and abide by regulations to protect your reputation and long-term success. Compliance is more than a box we check — it's a commitment to doing the right thing on behalf of your patients. 

At AnswerHero™, we are fully committed to not just meeting, but exceeding HIPAA compliance standards. We are constantly reviewing our services, policies, and procedures to ensure that all of your patients' data are protected at all times. We leave no stone unturned when it comes to safeguarding your patients' privacy and your company's reputation.

You can count on AnswerHero™ to provide you with the best call answering service in the business today. We understand the demands of the healthcare industry and the extent to which HIPAA compliance matters. That's why we use highly secure infrastructure, advanced encryption technologies, and round-the-clock monitoring to ensure that your patients' data are safe at all times. Our agents also receive specialized HIPAA compliance training.

Beyond our commitment to compliance, we offer many other benefits like:

  • High-quality call answering facilities
  • Bilingual virtual receptionists
  • No contract and lock-in policy
  • Quick service integration
  • Service plans for any need and budget
Emergency

Our Clients

Contact AnswerHero™ Today

There is no better way to protect your business from security breaches and HIPAA violations than by enlisting a HIPAA-compliant answering service. AnswerHero™ offers a reliable, affordable, and state-of-the-art HIPAA-compliant answering service that will take your practice to the next level.

Whether you need help with 24/7 call answering, appointment scheduling, message taking, or call forwarding, AnswerHero™ can help. Contact us today to learn more about our HIPAA-compliant services and how we can help your practice provide the best possible care to your patients.

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