Call Answering for Pharmacies

Pharmacies receive phone calls for many reasons. Between suppliers with delivery updates and customers asking about their prescriptions, pharmacists have a lot to keep up with.

When the phone rings all day long, pharmacy teams don't have time to do their jobs, and customers don't get the prescriptions they need. AnswerHero™ has the solution. Our pharmacy call answering service takes phone call responsibilities off your plate, so you can focus on running your business. 

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The Benefits of a Pharmaceutical Call Answering Service

Many people rely on pharmacies, whether they're sick or need medication to live comfortably. With the number of people you serve, a call answering service can be the ideal solution for handling your work and keeping your customers satisfied.

Focus on Important Tasks

As a pharmacist, you have an important role — packaging prescriptions. Medications need to be properly dosed and packaged for user safety, but this can feel challenging to do when the phone is ringing off the hook. On top of these responsibilities, you also have to serve customers who stop by to pick up their prescriptions.

With a call answering service, your pharmacy can focus on the tasks that matter most. Let call agents take over the phone, so your team can stay accurate and efficient on the job.

Reduce Staffing Costs

When your phone rings constantly throughout the day, you might consider adding more people to your team to handle the workload. A new hire comes with steep staffing costs that your pharmacy might not have the budget for. You also have to dedicate time to onboarding and training — which is time you don't have to spare. Plus, constantly shifting call volumes often demand a more flexible solution.

Call answering services are a fraction of the cost of hiring new staff, so you can manage a high call volume with AnswerHero™ as an extension of your team.

Improve Customer Satisfaction

Your customers depend on you for timely and accurate services. When you're distracted by a ringing phone, you're more likely to keep people waiting at the counter and make mistakes in prescriptions. A team of committed call agents gives you the time to focus on customer service. Your customers receive their medications without a wait, and you can build a positive reputation for your pharmacy.

Choose AnswerHero™ for 24/7 Service

Never miss an important call again with AnswerHero™. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero™ makes — choose your plan or contact us today.

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Why Choose AnswerHero™ for Pharmacy Call Answering Services

AnswerHero™ is a call answering service you can trust. Explore the many features and benefits of what we do.

100% Bilingual Call Answering

Anyone could need medication from your pharmacy, including Spanish speakers. Our call agents are 100% bilingual to make sure every caller is heard and provide the assistance they need. These bilingual services are included with every plan we offer at no extra cost

Our bilingual agents can also provide translation support over the phone. If one of your Spanish-speaking customers needs more information about their prescription, one of our agents can stay on the line and facilitate the conversation between you and your caller.

24/7/365 Operation

Your pharmacy may not be open 24/7, but customers can still call when you're closed. Rather than asking them to leave a voicemail, our call agents take messages outside of your operating hours. You get informed about all messages when you're back in the office, and your callers feel like their messages are being received.

Our around-the-clock operation also covers you during holidays and in the event of a disaster. If your pharmacy is unavailable, our call agents will keep callers looped in about the next steps.

Flexible Pricing

While our no-contract service is designed to make our services work for your changing needs, we also offer a range of call plans to connect you to the right type of service. Each of our plans includes bilingual answering and 24/7/365 operation to support your pharmacy.

Pricing for these plans is based on a set number of minutes per month. Our team can help you find the right plan based on your current call volume. These plans also include a cost per minute if you need to add to your monthly allowance. With no-contract service, you can also adjust your plan if you exceed your allowance more than expected.

Advanced Capabilities

AnswerHero™ call agents do more than answer the phone. Once they're on the line, they will determine what the caller needs and complete actions based on the instructions you provide. For example, for after-hours calls, our agents will take messages for you to access later. Our agents can also route calls to one of your experts when callers have questions about their prescription.

No-Contract Service

Call volumes change throughout the year, and you need a call answering service that changes with them. AnswerHero™ is contract-free to make your services accessible and adjustable as your needs change. Choose your plan monthly and upgrade or downgrade based on the level of support you're looking for.

HIPAA Compliance

In pharmaceuticals, privacy is essential to comply with HIPAA. Our agents are trained to handle medical topics, and will remain HIPAA-compliant for all interactions over the phone. We also store phone messages on a secure platform to keep customer data safe.

Virtual Receptionist Options

If you're searching for more branded over-the-phone support, our virtual receptionist option is an excellent choice. With this service, our call agents become a clear extension of your business with a unique greeting. This option makes your pharmacy more recognizable to people when they call, helping them connect with you.

User-Friendly Web Portal

Stay connected to every call our agents take with our user-friendly web portal. With this platform, you can access a call log, the messages our agents take and any appointments scheduled over the phone. We've designed our portal to be intuitive for use on any internet-connected device.

Quick Onboarding

When your pharmacy is overwhelmed with phone calls, you need a solution fast. AnswerHero™ has a quick and simple onboarding process to get you started with our services as soon as possible. First, we'll complete a 20-minute consultation to learn about your call requirements. Then, you'll create instructions for our agents, and we'll start forwarding your calls to our team. With onboarding complete, you'll answer every call, every time.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Get Started With AnswerHero™

AnswerHero™ is here to save the day, so you never miss another important call. With our team of trained bilingual agents, we can help your pharmacy manage a high call volume and keep customers happy. Our solution continues to be valuable for companies of all sizes across industries, and your pharmacy can be the next one to experience the benefits.

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Check out what our customers have to say about our service, and get in touch with us today to get started.

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