Call Answering Service for Insurance Companies

Q: What are the benefits of using a call-answering service in the insurance industry?

Implementing a call-answering service in the insurance industry brings multiple benefits such as 24/7 call answering, bilingual capabilities, cost savings, and enhanced client engagement.

Q: In what scenarios would an insurance company need a virtual receptionist?

An insurance company benefits from a virtual receptionist during times of high call volume, such as open enrollment periods.

Q: Are your virtual receptionists familiar with terminology related to insurance?

Yes. We have a team of professionals who understand the nuances of the insurance industry, supporting your company's professionalism and brand.

Q: Can the answering service integrate with my insurance company's existing systems?

AnswerHero can seamlessly integrate with your existing tools – making it easy for you to stay on top of consultations and customer communication.

Q: Are call agents able to accurately interpret insurance terms for Spanish-speaking clients?

Our bilingual virtual receptionists can help you connect with Spanish-speaking callers and accurately interpret common terms in the insurance industry.

Q: What happens if a call comes through when my business is closed?

We provide round-the-clock virtual receptionists to guarantee you never miss a call.

Q: What happens if I need to update my plan?

We understand that your insurance company's call volume can fluctuate throughout the year. That’s why we offer flexible telephone answering plans that can be customized to fit the specific needs of your business. We don't charge any penalties for changing your plan.

Q: How does AnswerHero handle sensitive account information?

AnswerHero takes data security and privacy seriously. We have implemented industry-leading security measures to protect your data from unauthorized access, use, or disclosure. We also maintain strict confidentiality agreements with all of our employees and partners to safeguard your information.

When your job is protecting people's future, you need to be able to focus on the present. Receiving more calls than you can handle makes doing so a challenge. At AnswerHero™, we make it possible to serve your clients without the phone call overwhelm. We lend a helping hand to insurance companies by providing the best answering service in the industry.

We understand how demanding policyholders can be, so we are here to provide you with the support you need to provide your clients with exceptional customer service. Contact us today at (888) 974-2567 to learn more about our insurance answering service.

Book Now Pricing and Plans

Overcome the Challenges of the Insurance Industry

Contents hide

1 Overcome the Challenges of the Insurance Industry

2 Why Invest in a ResponsiveInsurance Answering Service?

3 The Best Answering Service for Insurance Companies

4 Testimonials From Satisfied Clients

5 Frequently Asked Questions

6 Our Clients

7 Every Call. Every Time.

Between meeting clients, reviewing policies, and filing claims, insurance agents have a lot to keep track of. That's why it's important to have a reliable call answering service to take care of the little things so you can focus on the bigger picture.

AnswerHero™ is here to provide you with a dependable call answering service that will take care of all your phone answering needs, so you can focus on what you do best. When your phones are ringing non-stop, our agents take the responsibility off your plate. Protect your time and give undivided attention to your clients with insurance answering services.

Why Invest in a Responsive
Insurance Answering Service?

Here are some of the reasons why you should invest in a top-rated insurance answering service:

Shorten Response Time

Insurance companies need to be able to respond quickly to policyholders to protect their personal interests. With the right answering service, you can rest assured that you'll have someone to take care of your clients no matter what time of day or night it is. As a result, you'll be able to provide policyholders with the support they need when they need it most.

Provide Accurate Information

Customers rely on their insurance companies to provide accurate information about their policy coverage, payment options and care recommendations. A reliable insurance answering service will make sure that your clients get the right answers every single time. With the help of phone answering professionals, you can improve your customer satisfaction, reduce the number of miscommunications and protect your company's reputation.

Increase Productivity

Instead of spending the day answering inbound calls, insurance agents can use that time to generate new leads, review policy changes or attend training and seminars. With a reliable phone answering service in place, you can take care of all your calls without having to sacrifice your productivity.

Capture More Leads

One of the most effective ways to grow your insurance business is to make sure that no potential leads slip through the cracks. With our lead capture capabilities, you can easily gather information from potential customers who call in and turn them into paying clients. We'll provide you with all the tools you need to make sure that every phone call turns into a signed insurance policy.

Expand Opportunities for Growth

With a dependable answering service in place, insurance companies can focus on growing their business (and revenue) by increasing the number of clients they serve and providing better services to existing customers. Instead of having to worry about handling customer inquiries and complaints on your own, you can spend more time expanding your reach and improving your services.

Book Now Pricing and Plans

The Best Answering Service for Insurance Companies

AnswerHero™ has developed a service that is specifically designed to provide the quality support that your business needs. Here are some of the reasons why we're the best answering service in the insurance industry:

100% Bilingual Agents

Everyone needs insurance, and many of your clients might speak Spanish. With our bilingual team, we ensure every caller is heard, whether they know only Spanish or prefer it. Bilingual answering is built into every service at no extra cost, so you can reach more people over the phone. Our agents can also act as translators as needed to facilitate conversations between you and your Spanish-speaking clients.

Flexible Plans and Pricing

At AnswerHero™, we understand that every insurance company is different, which is why we offer a variety of plans and pricing options to suit your unique needs. You can choose from a variety of monthly packages, and we also offer custom plans for businesses that need more or less coverage. We don't even believe in contracts so you can upgrade, downgrade or cancel your plan at any time without incurring penalties.

Live Virtual Receptionists

AnswerHero™ offers virtual receptionists for insurance companies to make our call agents a branded aspect of your team. Create a custom greeting for your virtual receptionist so callers know they've reached your office. This service can be a more cost-effective way to add a receptionist to your office without the onboarding and payroll expenses. Plus, our flexible services allow you to adjust call answering as needed.

Message Taking and Appointment Scheduling

Not only can AnswerHero™ answer your phone calls, but we can also take messages and schedule appointments on your behalf. This allows you to focus on the tasks that are most important to you and ensures that no potential leads get lost in the shuffle. We will also make sure that every message or appointment is promptly forwarded to your email or mobile phone so that you never have to miss a single opportunity.

Comprehensive Training

At AnswerHero™, we believe that providing excellent service is the key to success in the insurance industry. That's why we offer extensive training to all of our virtual receptionists. This training program encompasses strategies and techniques tailored to effectively address a diverse range of insurance-related inquiries, ensuring that your customers receive the tailored service commensurate with their needs and expectations.

Emergency Call Answering

In addition to providing you with a responsive, 24/7 call answering service, we are also ready to take your emergency calls. Our virtual receptionists are trained to handle stressful and difficult situations without losing their focus and composure. We will make sure that all of your urgent calls are handled promptly and professionally, so you can rest assured knowing that your customers are in good hands.

Fast Onboarding

When your phones ring non-stop, you need a call answering solution fast. AnswerHero™ offers a quick and simple onboarding process, so you can get started with our services the moment you require them. We start with a short consultation where we discuss your needs and help you decide which plan will suit you. Afterward, you give our call agents their instructions. Once we handle these details, we route your calls to our agents, and they start answering.

User-Friendly Portal

Our call answering services for insurance companies are designed to make your life easier. With our user-friendly online portal, you can remain connected to all your calls without having to take them. Access our portal through any connected device to find information about new appointments, call history and lead generation information.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Contact AnswerHero™ Today to Get Started

AnswerHero™ customizes call answering services to your needs, so your insurance company can stay on top of client calls. We take pride in offering flexible, comprehensive answering services to help your business thrive.

Choose your plan and get started in minutes, or get in touch with us today to learn more.

Book Now Pricing and Plans