24/7 Answering Service Features
Days, nights, after hours, weekends, holidays – our virtual receptionists are here to help answer your phones and ensure that your business never misses a call.
No voicemails or automated answering machines. Our elite team of LIVE virtual receptionists will answer every call when you can’t, helping you run your business smoothly.
Why Choose AnswerHero
AnswerHero will be your partner in providing exceptional service to your customers. We will take the time to get to know your business and learn about the unique products and services you provide.
Call Routing and Transferring Phone
With Answer Hero as your partner, you can run your business without feeling like your business is running you.
With AnswerHero, you can set specific rules for how your calls are transferred. Whether it's passing off high-pressure calls to your supervisors or transferring sales inquiries to your salespeople, you are always in control of who answers your calls.
Urgent Call Answering
Urgent calls require expertly trained, friendly professionals to handle calls in a manner that serves your business best.
Do you have high-priority customers? Have us answer your urgent phone calls on the first ring, ensuring that no time is wasted and your business continues to run smoothly. Our live virtual receptionists are trained to deal with high-stress situations and work quickly to resolve any pressing issues.
Message Taking
We’ll answer your calls and take a message that is detailed, accurate and provides valuable information about your caller.
If you need our agents to document any important messages such as appointments, cancellations, or changes in order status, you can trust our live virtual receptionists to take care of them. You never have to worry about missing a beat with AnswerHero.
Lead Capture
What happens when a call comes in that could be a potential lead, and there’s no one to take that call for your business?
AnswerHero's live virtual receptionists can capture important customer information that you'll be able to use for future marketing purposes. This allows your business to build a strong rapport with customers and increase your chances of return business
Disaster Recovery Solutions
In the event of a natural disaster, it makes good sense to plan ahead so that it's impact to your business is minimized.
In the event of a natural disaster or other disturbance, our agents can take over your calls immediately to make sure that your customers are taken care of. This ensures that no one is left out in the dark during any kind of emergency.
Appointment Setting Services
Your business needs a professional team to make sure that no appointment is lost due to a call not being answered.
Do you need an answering service for appointment setting? AnswerHero's virtual receptionists can take and confirm your appointment requests, giving you one less thing to worry about. With AnswerHero, you'll never have to worry about double-bookings or missing out on any opportunities again.
Secure Messaging
If your business deals with sensitive data and confidential information, you need a secure messaging answering service like AnswerHero.
Our virtual answering services are designed to protect you and your customers from data theft and privacy breaches.
HIPAA Compliance
If you own a business that deals with protected health information, it's important to ensure that all aspects of your operation are HIPAA-compliant.
That includes choosing a phone answering service that adheres to HIPAA regulations. At AnswerHero, we are proud to announce that we are HIPAA-compliant, so you can rest easy knowing that all of your patients' medical records and personal data are safe with us.
Integrations
AnswerHero is proud to offer seamless integrations with some of the most popular apps and services on the market, so you can make our virtual answering service a true extension of your business.
Whether you're looking for a way to manage your contacts, keep track of your appointments, or just want an easier way to connect with customers, we've got you covered.
Web Portal
At AnswerHero, we give our clients access to their very own web portal, a secure platform where they can check their messages, track incoming calls, and get access to their account information.
You simply have to log in to your portal with your Client ID, and you will have all the information you need right at your fingertips. Our client web portal is secure, easy to use, and responsive across all devices, so you can get the information you need even when you're on the go.
Never Miss an Important Call
Our services are available 24/7/365 so you can rest assured we will answer your calls even
in the middle of the night. Our bilingual agents are trained to handle both calls and messages professionally
no matter the hour or day.
24 Hours a Day
We work around the clock, day and night, to ensure that not one call is missed no matter the hour.
7 Days a Week
Monday through Friday, Saturday and Sunday too! We’ve got your calls covered all week long.
365 Days a Year
No matter the holiday, we will answer your phones so you can take the time off.
Testimonials From Satisfied Clients
"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"
Marko E
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."
Daphne L.
"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"
Stonecrest Team
"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."
Nick D.
"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"
Jonadab F.
"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"
Frandley J.
Every Call. Every Time.
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Our Clients
