Answering Service For Civil Litigation Lawyers
Your law firm is taking calls at all hours of the day, with less and less time for other important tasks. You may not even have someone to answer the phones, which results in losing potential clients. When this happens, you need a call answering service like AnswerHero™.
AnswerHero Provides Virtual Receptionist Services
Virtual receptionist services are a more brand-focused version of our call answering solution. When you choose the virtual receptionist route, you have more customization options to make our agents an extension of your business. Features like a custom greeting and more in-depth instruction for calls make our professionals recognizable voices for your law office.
Civil litigation lawyers often choose virtual receptionist services when they don't have a formal receptionist at the office. This experience is a common one for smaller firms.
The Benefits of Civil Lawyer Answering Services
Call answering services offer many advantages to your law office so you answer every call, every time.
Focus on Your Work
If your phone rings constantly, it can be challenging to focus on the work in front of you. As a lawyer, you need to spend dedicated time on research, meeting with clients and appearing in court. When calls interrupt you, it impacts the quality of your work.
Call answering ensures every call is taken care of, while you gain back the time and energy to dedicate to essential tasks. We answer the phones so you can improve your office's productivity and better serve your clients.
Generate More Leads
You may have a voicemail where callers are forwarded if no one is able to answer. Voicemail can be helpful, but it may not be the most effective approach to bring in new clients. When a potential lead calls your office, they want to move forward with your services as soon as possible. Hearing a voicemail recording can feel like a dead end, and may encourage callers to contact other law firms instead.
A call answering service can replace your voicemail and help you capture new leads for your firm. Our agents can take messages and schedule meetings with your attorneys, among many other capabilities. This sense of action tells your potential clients that you mean business, and you'll grow your client pool as a result.
Reduce Staffing Costs
During times of higher call volumes, you may think you need to hire more staff to keep up with the influx. However, hiring internally means additional payroll costs and long onboarding processes. Your new employees might even find themselves with nothing to do during slower times.
Make Calls More Efficient
Call answering agents serve as a central point of contact for callers to interact with. Many tasks can be handled by one person, rather than the call needing to be transferred multiple times or keeping the caller on hold. As soon as your caller starts talking to an AnswerHero™ agent, they can leave a message, schedule a meeting or be transferred according to their needs.
Our Client Testimonials
"We never imagined that using an answering service could be so good for business. We've been able to grow month over month while at the same time increasing customer satisfaction. You are truly a partner that we can grow with"
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value.
I am very pleased with the responsiveness and attention to customer details."
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company.
AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Why Your Law Office Needs AnswerHero™
AnswerHero™ is a leading call answering service for civil litigation lawyers.
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100% Bilingual Answering Services
As a civil litigation lawyer, you provide services to clients from a wide range of backgrounds, and some may be Spanish speakers. It's important to have someone who can communicate with your Spanish-speaking callers to ensure everyone feels heard.
AnswerHero™ agents are bilingual to ensure you can make a strong impression on any potential client. Bilingual answering is built into our services at no extra cost. Plus, our agents can act as translators when they transfer a call to a member of your staff. The agent can stay on the line and facilitate conversation to improve the experience for your team and clients.
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24/7/365 Support
Many clients may call your firm outside of typical operating hours. Our agents take your calls around the clock to make sure you're answering every call, every time. Our team will answer the phones after standard business hours, on weekends and during holidays.
Our advanced features also include disaster recovery solutions. Should your office ever be closed due to an unexpected event like a natural disaster, our agents will keep your callers informed.
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Message Taking and Appointment Scheduling
AnswerHero™ helps you handle essential over-the-phone tasks to keep you in touch with your clients, including message taking and appointment setting. Whether a new lead or an existing client calls you, our agents will determine the best next steps based on your instructions. Making an appointment to meet with a lawyer in your office is an excellent way to generate leads and satisfy clients. Our agents are trained with an adequate understanding of the law to take a more technical message.
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No Contracts
We understand that your call answering demands vary throughout the year, and you need flexibility. That's why our plans are completely contract-free. Adjust your AnswerHero™ services from month to month as needed. There are no commitments or lock-in periods, so you can downgrade or upgrade your package depending on what works best for your firm.
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Flexible Pricing Plans
AnswerHero™ offers multiple pricing plans based on the level of call answering support your firm requires. Each no-contract plan has a flat monthly rate that includes a specific number of minutes with our agents. If you exceed your plan limit, there's a flat rate for adding minutes, or you can upgrade your package to cover your monthly minute requirements.
Bilingual, 24/7/365 answering services are included with every plan, from our starter package to more advanced options. Our team can help you find the right plan for your firm's unique needs.
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Intuitive Web Portal
As our agents answer your phones, they will track all appointments and messages in our user-friendly online portal. You can access this portal through any connected device, including a tablet or mobile phone. View all calls taken from our agents and a summary of each one to understand incoming leads and client requirements.
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Quick Onboarding
If your office gets more calls than your staff can handle, you need a fast solution. AnswerHero™ has a fast onboarding process to get you started with our services as soon as possible.
We start with a 20-minute consultation to learn about your business and find the right plan. From there, you create simple instructions for our agents to follow while fielding calls. We forward your number to our team, and our agents start taking calls.
