Call Answering for Government Agencies

Government agencies do important work for communities, and they need to be in contact with the people they serve. When the phone lines are busier than your team can manage, doing your work well becomes a challenge.

With AnswerHero™, you can sidestep busy phone lines and ensure you never miss a call.

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Focus on Your High-Priority Work While We Handle the Calls

With AnswerHero's government agency call answering service, you can maintain a professional phone presence 24/7, without the need to hire additional staff or invest in expensive equipment and technology.

Our professional government agency call answering service allows you to set your availability, so you can maintain a healthy work-life balance. This means that your agency can answer phone calls even when you are not available, including after hours. Ensure that you never miss out on an important call again.

The Benefits of a Government Answering Service

A call answering service allows your government agency to:

Establish Office Hours

You have many responsibilities to manage in a government office, and taking calls is only a fraction of them. With a call answering service, you can establish set times for internal teams to talk with callers to create more space for focused work.

Reduce Your Workload

When the phone is constantly ringing, it can feel challenging to manage your tasks throughout the day. An overloaded to-do list can lead to stress and increase the likelihood of mistakes. Receive the support you need from a trusted call answering team.

Make Calls More Efficient

Callers contact your agency for many reasons, and they may need to talk with different people every time they call. Call answering agents field every call and direct callers to the right person based on their needs. This clarity around call routing makes the call process more efficient for everyone.

Save on Staffing Costs

A high call volume might encourage your agency to hire a receptionist, but your agency's limited funding may not allow for a new hire. Outsourcing to a virtual receptionist is an excellent way to reap the same benefits without the high staffing costs.

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Make AnswerHero™ Your Government Agency Call Answering Service

AnswerHero™ offers virtual receptionist services to prepare your agency for every type of call.

24/7/365 Call Answering

Your callers might need to get in touch with you at any time. Our call agents operate 24/7/365 to ensure every caller is greeted with a human voice on the other line. This first human interaction over the phone is an excellent way to keep callers in touch with your agency and ensure messages are directed to the right people. Work with us for overflow calls during office hours, outside of office hours and during weekends as required.

Bilingual Agents

Your government agency works with all types of people, including Spanish speakers. AnswerHero™ call answering is a 100% bilingual service, so we can help you communicate with every type of caller. Our agents allow your callers to communicate in a way that's comfortable for them and connect them to the right people at your agency based on need. Our agents can also act as translators to facilitate conversations between you and your Spanish-speaking callers.

Versatile Capabilities

We designed our call answering services to support your government agency with call agents who handle call routing, message taking and appointment setting services. When we onboard your agency, you'll create a set of custom instructions for our agents, so they know which actions to take for which type of caller.

No Contracts or Setup Fees

At AnswerHero™, we understand that your call answering needs change throughout the year. Our answering services are contract-free, making them easy to adjust as your needs and goals change. Each plan we offer includes a set number of minutes per month and a flat rate for adding extra minutes. We can work with you to help you find the right plan for your current needs, and you can make adjustments throughout the year to align with your call volume.

Testimonials From Satisfied Clients

"AnswerHero has managed our overflow and after-hours calls for the past 2 years and exceeded expectations. We manage over 1,800 rental units and they handle calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!"

Marko E

"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for great value. I am very pleased with the responsiveness and attention to customer details."

Daphne L.

"Great service and quality from all staff members! Highly recommend it for all business owners looking for a partner to grow and manage their business!"

Stonecrest Team

"AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone who is looking for a professional and effective company."

Nick D.

"AnswerHero is staffed by heroes. They help my business succeed. I would recommend it as the best answering service. Thank you guys for all you do!!"

Jonadab F.

"I used AnswerHero for a few months and was extremely satisfied with the service. I strongly recommend it!!!"

Frandley J.

Manage a High Call Volume With AnswerHero™

In the public service and government industry, answering services help you stay organized and help every caller feel heard. AnswerHero™ offers flexible, 24/7 phone answering to support your office when you need it most. Get in touch with us today to get started.

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