Answering Services for Managed IT Companies
Your IT company receives calls all day long, and you simply can't answer them all. You need a partner who can answer the phones and bring in more leads, now and as your business grows. Never miss an important call again with AnswerHero™.
AnswerHero Provides Virtual Receptionist Services for IT Companies
Virtual receptionist services are a more brand-focused version of our call answering solution. When you choose the virtual receptionist route, you have more customization options to make our agents an extension of your business. Features like a custom greeting and more in-depth instruction for calls make our professionals recognizable voices for your law office.
IT companies often choose virtual receptionist services when they don't have a formal receptionist at the office. This experience is a common one for smaller firms.
Why Your IT Company Needs Answering Services
Answering services offer plenty of advantages to IT companies.
Improve Response Time
With so many businesses relying on functional IT environments to operate, your services are critical. When too much time is spent answering calls, it's difficult to focus on serving your current clients. Answering services handle the call responsibilities so your team can focus on being more productive. As a result, faster response times can lead to more satisfied clients and help you build a more positive reputation.
Focus on More Important Projects
IT companies like yours work on a wide range of project types, from managing system security to transitioning entire on-premise infrastructures to the cloud. As projects become more complex, you need time to focus and deliver high-quality services to your clients. Constantly answering the phones takes away from this time.
Outsourcing call answering enables you to dedicate more of your efforts to larger projects. You'll have the time and space to collaborate with your clients and determine the best solutions for their challenges.
Save on Staffing Costs
A high call volume may lead you to hire more staff to take calls. However, new staff members come with onboarding and payroll costs that may be out of budget. Additionally, your call volume is subject to change throughout the year. Our virtual receptionists act as an extension of your company which offers greater flexibility at a predictable rate. Enjoy the benefits of a team dedicated to answering phones without the added cost.
Increase Your Company's Credibility
Call answering helps you improve response times and the quality of work delivered to your clients, leading to greater credibility. Additionally, call agents can boost the overall professionalism of your organization. Whether you're a startup or an established company, an organized approach to taking calls can make a positive impression on your callers.
Generate More Leads
If your phone lines are too busy, your leads may be directed to voicemail. Potential clients want to move forward with your services, and hearing a voicemail recording can feel like a dead end. With call answering services, your leads get to speak with a real person immediately. If you choose, new callers can then be transferred to your staff to introduce them to your services. With this process in place, you can improve lead generation and keep building your business.
Our Client Testimonials
"We never imagined that using an answering service could be so good for business. We've been able to grow month over month while at the same time increasing customer satisfaction. You are trulu a partner that we can grow with"
"I partnered with AnswerHero to provide quality customer interface as my Reception services. It has turned be one of my best business investments. A professional team provides great quality, immediate transfer of messages for a great value..
I am very pleased with the responsiveness and attention to customer details."
AnswerHero is a fantastic organization. All of my interactions with their staff have had very positive outcomes. They have taken outstanding care of my company's needs while at the same time acting in a very polite, friendly and responsive tone. I would recommend them to anyone that is looking for a professional and effective company.
AnswerHero's has managed our overflow and afterhours calls for the past 2 years and exceeded expectations. We manager over 1,800 rental units and they handled calls 24/7. Their bilingual operators are professional and collect all the necessary information. Moreover, changes to our call answering flow are updated promptly and to our exact specifications. I researched many other companies and while others offered elaborate set-up and high-tech features, I went with AnswerHero's because of their staff. The feedback I receive from my clients is always positive and a great reflection of my ability to serve their needs! AnswerHero is a great partner that I am happy to use in my business. Great Job Team!!
Answer Every Call, Every Time With AnswerHero™
When you have more calls than you can handle, AnswerHero™ saves the day. Our services are designed to support your company with flexible packages, 24/7 operation and much more.
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100% Bilingual Answering
As an IT company, you support anyone and everyone with their technology needs. Given the high population of Spanish speakers in the United States, there's a strong chance that Spanish speakers will call your office. Our agents are 100% bilingual to communicate with any caller. Plus, bilingual answering is built into our services at no extra cost.
Our agents make sure every caller is heard and understood, and they can be translators if they transfer a call to one of your staff members.
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24/7/365 Operation
AnswerHero™ helps you manage high call volumes during business hours and beyond. Our agents answer your phones 24/7/365 to make sure you never miss a call. Whether a person calls after business hours, on a weekend or during a holiday, our professionals can take messages and schedule appointments.
We also offer disaster recovery solutions if your office ever becomes unavailable during a natural disaster, power outage or cyberattack. We'll continue to answer your phones and inform every caller about the situation.
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Advanced Features to Support Your Success
We've designed our call answering services to support your staff in the ways they need it most. Our core features include:
- Message taking
- Appointment setting
- Call transferring
When you partner with us, our agents will handle calls according to your specific instructions. For example, you can request our agents schedule meetings with all potential clients. Alternatively, you might request our agents transfer first-time callers to your team so they can complete the sale. During our quick onboarding process, we'll work together to create and document your preferred call workflow.
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No Contracts or Service Fees
At AnswerHero™, we understand that your call answering requirements change throughout the year. That's why we offer completely contract-free services for the utmost flexibility. Partner with us monthly, and adjust your service plan based on your call volume.
In addition to our contract-free approach, we believe in transparency. You'll always know what you're paying when you start our services, and there's never any unexpected fees.
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Flexible Pricing Plans
Call answering demands are not one-size-fits-all, and our many pricing plans reflect different levels of service. Each package comes with a set number of minutes per month at a flat rate. If you slightly exceed your monthly amount, these plans also include a price per minute you can add as needed.
Feel free to upgrade or downgrade any time as your needs change with our no-contract model. Every plan includes bilingual answering and 24/7/365 operation to communicate with every person who calls.
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User-Friendly Web Portal
Stay connected to every call through our intuitive web portal. Our agents track each call that occurs through this portal and include a summary of each interaction. The portal is also home to any messages our agents take and a calendar with all scheduled appointments. Access our portal on any connected device, including laptops, tablets and mobile phones.
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Fast and Easy Onboarding
When you're taking more calls than your team can manage, you need call answering services — fast. AnswerHero™ offers a streamlined onboarding process so you can get started as soon as possible. We start with a 20-minute consultation where we learn about your goals and needs. From there, our agents start taking your calls using a unique forwarding phone number. It's that simple!
