AnswerHero Legal Intake Services
At any law firm, professional legal intake is an essential responsibility. People who specialize in legal intake are valuable for building the client base and contributing to business growth.
Despite how important legal intake is, these specialists are not always available. When phone call volume increases, law firms need another solution — they need call answering services from AnswerHero™.
What Does a Legal Intake Specialist Do?
Legal intake specialists are the first ones to interact with clients when they call the office, leading them through the legal intake process. This onboarding stage is about learning whether a client is a good fit for the practice and if their case is worth pursuing.
Common Responsibilities For This Role Include
Handling Inbound & Outbound Calls
Scheduling Meetings With New Clients
Screen & Intake New Clients
Directing Clients to the Correct Parties
Did You Know?
of prospective clients agreed that timeliness is the most important factor in choosing a lawyer.
of clients expect law firms to respond to their inquiries within 24 hours.
of people who first reached out to a law firm used phone calls as their primary communication method.
Why Should Law Firms Invest in Answering Services?
Legal answering services or virtual receptionists can be an excellent way to support busy law offices, freeing up internal resources to focus on other impactful tasks. Some of the top reasons for using answering services include:
Busy Attorney Schedules
Attorneys work with clients around the clock, and that leaves very little time to answer the phone. When clients call all day long, lawyers are forced to split their attention, reducing overall efficiency.
Consistent Client Interactions
Regardless of the scale of a legal issue, clients deserve attention from their legal team. When office staff is too busy and calls are constantly sent to voicemail, the quality of client experiences might drop. Keeping clients satisfied is important for your company's reputation.
Disaster Recovery Needs
Lawyers handle time-sensitive work related to court cases, claims and settlements. If an office ever becomes unavailable due to severe weather or another emergency, keeping in touch with clients is a necessity. Call answering services ensure clients are informed about these events, and are still able to leave a message when staff is unavailable.
Cost Limitations
Hiring a new member of your team to handle legal intake is a considerable expense. Between onboarding costs and payroll expenses, this approach might not be achievable for your practice. With answering services, you can enjoy call management for a fraction of the cost.
Integrations With Your Legal Intake Software
You already rely on software to manage your legal office, and our services can integrate with your legal intake software.
MyCase
Lawmatics
HubSpot
Clio Grow
Zoho CRM
FreshBooks
LawPay
Practice Panther
Smokeball
And Many More
How Can You Benefit From AnswerHero™ Legal Intake Services
AnswerHero™ call answering services can support the legal intake side of your business with a range of benefits.
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24/7/365 Answering
Availability is a huge priority for legal practices. With AnswerHero™, your phone lines are open even if your office isn't. Our virtual receptionists are ready to answer the phones after office hours, on weekends, and during holidays so your clients can voice their needs at any time.
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Cost Savings & Flexible Pricing
Hiring a team of professionals specifically for legal intake might not be in your budget. With our call answering services, you gain an entire team of intake specialists for a fraction of the cost. Our flexible pricing model allows you to use our services based on the number of minutes you require per month and as you grow you can upgrade your plan for more flexibility.
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Reducing Staff Workload
When your in house team constantly has to field phone calls, they lose time for focused work on cases and meetings with clients. AnswerHero™ takes call answering off your to-do list, so your attorneys can concentrate on the work that matters and stay productive.
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Improved Client Communications
Your clients deserve to be informed and in the loop about their claims and cases. With a team of professional virtual receptionists call agents, your phones are always answered, and your clients are always heard. AnswerHero™ agents can also connect your callers to your attorneys when required with a quick transfer over the phone.
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Contract-Free Service
We understand that your call volume changes throughout the year, so we make our services flexible based on your changing needs. With no-contract services, you only have to commit to us on a monthly basis. Adjust your services according to the number of calls you expect to receive within a month, and change plans as required.
Choose AnswerHero™ for 24/7 Service
Never miss an important call again with AnswerHero™. Our team of professionals will answer calls 24/7/365 based on the information you provide about your business. We handle basic processes like taking messages and routing calls, but we can also make appointments and provide translation services. See the difference AnswerHero™ makes — choose your plan or contact us today.
Our Services
Solutions We Offer
AnswerHero™ offers a range of solutions to support your call answering demands.
100% Bilingual Agents
The United States has a large Spanish-speaking population, and there's a high chance these Spanish speakers will call your office. All of our agents are bilingual to accommodate every caller. Whether they only speak Spanish or they simply feel more comfortable with it, your current and potential clients will be heard and understood.
Live Answering
Our team of professional virtual receptionists call agents answers the phone kindly and efficiently every time it rings and ensures every client feels heard. With our live answering services, your office benefits from many services, including lead capturing, message taking, call routing & transferring.
Virtual Receptionist
Our in-house agents are live and well equipped to answer all your calls friendly and professionally. We are trained in providing your callers.