What are small businesses looking for in an answering service today? While one of the initial thoughts may be location, successful businesses have found that what they actually need from a call answering service is responsive customer service and expanded hours.
Is It Important to Use Call Answering Services Near Me?
Companies used to have to hire their own customer service agents for their business. Traditionally, in-house staff was necessary to keep everyone up to date on necessary information, to stay interactive with customers, and to provide the technology needed to perform their jobs. Today, remote working has become normalized.
A business needs well-trained customer service agents to handle their calls with care and keep their customers happy. As long as there is a system of trust in place between a business and the customer support agents, it isn’t actually necessary for the two to be in the same space.
The Benefits of a Remote Calling Service
Perhaps you live somewhere that you can hire a receptionist at a reasonable cost. However, for most people, using a remote receptionist is a more cost-effective solution to bringing on additional help.
A virtual receptionist can actually start answering calls for your business as soon as the next day. This expediency is a huge benefit to using an answering service. The customer service agent has experience and training in speaking to customers. All they need is some time to become acquainted with your business needs, and they are ready to work. High-quality answering services are there for your business, which means their services are customizable to fit your needs.
With remote answering services, there is less cost associated with bringing on someone to answer your calls. If you were to hire an employee, you would need to offer them software and hardware for their work. You would need to train them. You would need to sort out payroll. There are many expenses associated with onboarding internal employees at your business.
When you want an employee, that investment makes sense. When you want your calls professionally answered, your customers happy, and to have it done without the financial burden, a reputable answering service makes the most sense.
Is your business seasonal? Do you have ups and downs in traffic depending on promotions or other factors? When using an answering service, scale your services up or down without issue.
Finding the Right Service
The benefits above are all essential elements to a great remote answering service for your business. None of them make the location of the service you choose an important deciding factor.
You may wonder about using a local number for your business. Yes, you can use a remote receptionist and still have your local business phone number. A call forwarding service accomplishes this. The people you hire for the job will know how to help you handle this task.
The essential things are finding an answering service that has a great reputation with customers, is cost-effective, and will meet the needs of your business. Choose a company that makes training their staff a priority and that is using the best in modern technology available for customer calls today.
While you can look at online reviews and thoroughly read a company’s website, one of the best ways to find the right company for you is to get in touch with them. Tell them what your needs are, and then notice whether they take you seriously. Do you get a good feeling from them? Are they listening to what you need and explaining how exactly they can help?
At AnswerHero, we use customizable services so businesses have their needs met. We offer clients the satisfaction of our quality assurance program, ensuring happy customers at the end of the day. Our staff has state-of-the-art technology, a comfortable workplace, and the kind of training our reputation stands on.
Are you ready to explore what live call answering can do for your business? Learn more on our website.