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Today’s economy is global. According to the Center for Immigration Studies (CIS), about 67.3 million spoke a language other than English at home in 2018, and at present, the Spanish-speaking population in the U.S. rests at about 18.5%. Providing customer service support in different languages other than English now becomes essential to removing language barriers…

As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…

Whether you run a large company or a small business, call routing services can be very helpful. Taking calls can take up all your time if you try to do it all yourself. This sort of service handles incoming calls for your company and routes customers to the appropriate team member. Using phone routing provides…

The country is opening up, and improving call center performance is a top priority for business owners like you. You’re expecting business to pick up substantially and want your call center efficiency and productivity to be in top form. As providers of superior customer service for businesses throughout the country, we’ll show you how to…

Estados Unidos es uno de los mercado más competitivos del mundo, lo que requiere cada vez mayor preparación, mejor información y –principalmente- una consideración única y exclusiva para cada uno de los clientes. Hoy en día el mercado hispano hablante es uno de los mayores consumidores y esta tendencia sigue en ascenso. Lo cual implica…

Most tax professionals are busy all year long, but when peak tax season starts, things can get especially crazy. You end up dealing with an overflow of calls during peak season, but at the same time, you need to focus on preparing taxes. To provide excellent customer service, you might need to look into an…