After-Hours Answering Service: Are Your Calls Covered?
It’s 9 p.m. on a Friday and your phone rings. It’s one of your most valued clients, and they need your help. What do you do? You need an after-hours answering service.
If you don’t have after-hours coverage for your business calls, you may be missing out on important opportunities – or worse, jeopardizing existing relationships with your long-term clients. Being able to provide customer support outside of regular business hours can give you a competitive edge and show your clients that you truly value their business.
There are a few different ways to set up after-hours call coverage for your business. One option is to use an answering service, which can screen calls and take messages according to your instructions. This can be a good solution if you don’t want to be disturbed after hours but still want to know about urgent matters.
How Does an After-Hours Call Answering Service Work?
An after-hours answering service is a professional answering service that is available to take all of your inbound calls outside of your regular business hours. It is a service that is staffed by customer service professionals who are trained to take messages, answer questions, and provide general assistance to your callers.
In today’s competitive business landscape, it’s more important than ever to be available to your clients and customers – even when you’re not in the office. An after-hours answering service can help you do just that.
Top Benefits of an After-Hours Answering Service
There are many benefits of using an after-hours answering service, including:
24/7/365 Availability
Perhaps, the most obvious benefit of using an after-hours answering service is that it allows you to be available for your callers 24 hours a day, 7 days a week, 365 days a year. This is vital for businesses that need to be accessible at all times, such as those in the medical or legal industries.
Excellent Customer Service
When your customers can reach you outside of regular business hours, they will be more satisfied with your level of customer service. This can lead to increased sales and repeat business. When you can answer calls after hours, you are sending the message that your customer’s business is important to you – no matter what time it is.
Reduced Missed Calls
If you don’t have after-hours call coverage, your calls will go to voicemail. This can be very frustrating for your customers, who may just hang up and try calling a competitor instead. By having a team of live virtual receptionists answering all of your phone calls 24/7/365, you can capture leads even while you are sleeping.
Cost-Effective
A live answering service is a more affordable solution than hiring an in-house staff to cover your phones after hours. You only pay for the calls that are answered, and there are no other overhead costs, such as benefits or training. Plus, you’ll have a dedicated team of professionals who are always available to answer your calls no matter what time it is.
After-Hours Messaging Service
In addition to answering all of your incoming calls, an after-hours answering service can also provide 24/7/365 message-taking services. If you are not willing to take calls after hours but still want to be available for your clients, this can be a good solution. With this service, your answering service will take messages from your callers and then forward them to you via text, email, or both.
Always Be Available for Your Customers
If you’re looking for a way to boost customer satisfaction and be more available for both your potential and existing clients, an after-hours answering service is the way to go.
Contact AnswerHero today to learn more about our 24/7/365 call answering services and start providing better customer service for your business.
