Happy Call Center Agent Working on Support Hotline in Office.

5 Advantages of Using Call Routing Service

Whether you own a small business or a multinational company, there’s a very high chance that you rely on phone calls to communicate with customers and clients. Unfortunately, there are times when managing phone calls can be extremely difficult and time-consuming. This is where a call routing service can be extremely beneficial. Call routing is…
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a girl with a mask because of covid

How Our Customers Are Using Our Services During Covid-19?

We can all agree that last year was a challenging one for businesses everywhere. That’s why we’re proud to be an American answering service that provides bilingual live operators to address all your call center needs in one place! If you’re looking for a call center service with multi-functional capabilities, you are in the right…
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girl on a phone

5 Tips on How to Deal With Difficult Customers

Dealing with difficult customers can be a challenge. Training your staff to handle the situation calmly and confidently can turn an unhappy customer into one of your biggest promoters. The likelihood of encountering difficult customers is more significant for those businesses that interact with the public daily. Now that most pandemic restrictions have been lifted,…
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girl leads a conversation

7 Tips on How to Improve Call Center Agent Performance

The country is opening up, and improving call center performance is a top priority for business owners like you. You’re expecting business to pick up substantially and want your call center efficiency and productivity to be in top form. As providers of superior customer service for businesses throughout the country, we’ll show you how to…
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¿Qué Hace Un Asistente Virtual Y Porque ES Bueno Tenerlo en SU Equipo?

Cada ejecutivo de un negocio en la mayoría de los casos tiene su asistente que está encargado de organizar reuniones, escribir informes, comunicarse con otros departamentos de la empresa, manejar los compromisos diarios y realizar otras obligaciones diarias. Simplemente resulta ser imposible manejar una empresa sin la ayuda de un profesional que manejará todos sus…
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¿Cómo Manejar Una Empresa De E-Commerce?

Para iniciar y ejecutar con suceso la negociación en línea, no es suficiente completar solamente los pasos imprescindibles para su funcionamiento. Un producto bien diseñado, presupuesto definido, política de calidad, clientes potenciales, buena contabilidad, marketing profesional y, en última instancia, la implementación de sistemas y herramientas conocidos para convertir a los visitantes en clientes, todos…
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