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Sales professionals know all too well how important it is to build trust and credibility with potential customers. In fact, many would argue that these two factors are some of the most important elements in the sales process. After all, if a customer doesn’t trust you, they’re not likely to do business with you. And…

One of the biggest challenges you’ll face as a business owner is dealing with angry callers and irate customers. No matter how frustrating it is to deal with difficult customers, it’s important to remember that they are the lifeblood of your business. Without them, you wouldn’t have a business at all. This article will give…

In a perfect world, small businesses would be able to keep up with their phone lines, attend to every call that comes through, and never miss a beat. However, the lack of manpower and resources often makes this impossible, especially when business owners are also in charge of managing day-to-day operations. Fortunately, there are answering…

Are you trying to land a new job as a receptionist? Do you know which skills for receptionist are vital for this position? Maybe you’re looking to hire one, but you’re not exactly sure what to look for?  Whether big or small, every business that wants to look professional needs to have a receptionist. Essentially,…

Here are 4 reasons to leave your voicemail behind so you can capture more leads and convert more customers. “Your call has been forwarded to an automated voice message system, please leave a message after the tone.” 8 out of 10 callers will not leave a voicemail. Congratulations, you just lost 80% of potential sales!…

Phone service in the healthcare industry is a vital component of running a medical practice. The first type of communication that patients have with their healthcare practitioner, is usually over the phone, so having an answering service that can hit all the key touch points that both satisfy the patient and the practice is essential.…