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How to Sound Like a Professional Over the Phone
Taking phone calls is a core responsibility for many companies, but these calls are different from the catch-ups you have with friends and family. They require professionalism. If you’re new to the world of professional phone calls, learning how to sound confident on the phone and interact with clients or customers is a powerful skill. …
Read More How to Choose the Most Effective Form of Communication
Workplace communication skills are only as valuable as the method of communication you choose. You have many options for professional communication, but each channel has its benefits and disadvantages. Explore the different communication methods and how you can use them to meet your goals. Understanding Your Communication Needs Before diving into different workplace communication styles,…
Read More Effective Strategies for Professionals to Overcome Phone Anxiety
Phone calls are a key part of any professional environment, from law offices and HVAC companies to healthcare and IT. Your business needs phone calls to communicate with customers, clients and patients alike. When it feels like a lot is riding on these calls, you might feel anxiety over picking up the phone. This nervousness…
Read More The Ultimate Guide to Small Talk on the Phone
We’ve all been in a position where we had to engage in small talk — whether it’s a dental hygienist during a checkup or an acquaintance at the grocery store. Small talk is a big part of being human, and it especially plays a role in the professional world. In particular, phone conversation might be…
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How AnswerHero Outperforms Ruby?
When it comes to legal answering services, there’s no question that AnswerHero and Ruby are two of the most prominent names in the industry. Both companies are trusted by powerhouse brands, have been around for years, and employ some of the best virtual receptionists in the business. However, while both AnswerHero and Ruby offer quality…
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How to Provide Exceptional Customer Service by Outsourcing
What is excellent customer service? It’s both an art and a science with the power to make or break an organization, and you can provide that great customer service by outsourcing. Oftentimes, a company sacrifices excellent customer service by attempting to incorporate it into its existing corporate structure with limited staff, hours, and financial resources.…
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