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In today’s competitive marketplace, it’s more important than ever to keep up with the competition. One way to stay ahead of the curve is by increasing productivity in your workplace. However, this can be easier said than done. There are a number of things that can impact productivity, from working in an inefficient office space…

What is excellent customer service? It’s both an art and a science with the power to make or break an organization, and you can provide that great customer service by outsourcing. Oftentimes, a company sacrifices excellent customer service by attempting to incorporate it into its existing corporate structure with limited staff, hours, and financial resources.…

By having a bilingual answering service, you can provide your Spanish-speaking callers with the same level of customer service that you provide to your other customers? There are many reasons to consider bilingual answering services. Are you an attorney who wants to expand your legal services to the Spanish-speaking community? Do you run a medical…

In the past, small businesses would have to either pay for an expensive in-house receptionist or do without one altogether. Hiring a virtual receptionist can help. Thanks to virtual receptionists, that’s no longer the case. Virtual receptionists are remote employees who can handle all of your company’s incoming calls, just like an on-site receptionist would.…

Whether you own a small business or a multinational company, there’s a very high chance that you rely on phone calls to communicate with customers and clients. Unfortunately, there are times when managing phone calls can be extremely difficult and time-consuming. This is where a call routing service can be extremely beneficial. Call routing is…

In recent years, technology has taken over much of the customer service experience. A lot of businesses are slowly transitioning to a more digitized way of handling their customer service needs. Some business owners even argue that telephone customer service is a dying art and that it’s no longer necessary to train employees when it…