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As pandemic restrictions ease up, your medical office may be overwhelmed with patients. While this is great for business, you want to maintain your high levels of customer service. Ensuring your patients receive excellent care in your office is just as crucial as ensuring incoming calls receive the same quality of care. You can accomplish…

In an emergency, a doctor is often the first person that people turn to. Day or night, people expect to be able to access medical help. As a medical professional, you might find that you need to staff your phones 24/7. AnswerHero can make that happen. 24/7/365 Service Keeping a staff member in your medical…

From questions about grooming to emergency situations when something is swallowed or an accident occurs, there are many reasons why a pet owner may need to get a hold of a veterinarian. Missing after-hours calls can mean losing potential new clients to competitors or harming the trust that your current clients place in you. By…

A typical medical office is a busy place where many different activities are taking place, from patients arriving for appointments to administrative work that needs to be done to ensure records are up-to-date. Throw in the responsibility of answering phone calls and taking messages and you can see how running a medical office efficiently can…

Your dental office needs to run like a well-oiled machine. There can’t be any hiccups and, since going to the dentist can feel stressful for many people, when your patients walk through the door they need to be greeted by a receptionist who is friendly and not stressed. But what if your practice is getting…

The front desk of a primary care physician’s office has many different duties and functions. Staff is responsible for greeting people, giving them the necessary paperwork to fill out, notifying physicians or nurses that the patient has arrives, booking follow-up appointments and keeping files organized. During busy times, when the phone rings it can be…