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The COVID-19 pandemic has brought most of the world to a standstill but, just like in every economic downturn and major historical disruption in the past, there are companies and individuals who adapt. One of the primary challenges during this time has been for the healthcare industry to rapidly adjust their business operations to allow…

  Whether your business is event planning, a car rental service or a bed and breakfast, customers expect to be able to contact you during times that are convenient for them. That means you should have an answering service to cater to your potential customers at times that might not be convenient for you. Overflow…

The hospitality industry is focused on customer satisfaction, and satisfied customers mean more business and higher profitability. There are times that it can become so busy that the front desk personnel are not able to answer the phones while dealing with the customers or guests in front of them. Everyone suffers. The person on the…