Different Types of Callers and How to Connect With Them

When you run a business, you can expect to receive calls from many different customer types. Each personality requires different communication skills, and with the right understanding of these various types, you can handle every call effectively and professionally.  Types of Customers and Personalities While every person has unique needs, you can generally fit callers…
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Live Virtual Receptionist | Legal Answering Service

How AnswerHero Outperforms Ruby?

When it comes to legal answering services, there’s no question that AnswerHero and Ruby are two of the most prominent names in the industry. Both companies are trusted by powerhouse brands, have been around for years, and employ some of the best virtual receptionists in the business. However, while both AnswerHero and Ruby offer quality…
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answering service companies

Four Reasons Why Answering Service Companies Boost your Business

If you are a small business owner, you are always on the lookout for ways to save money and run your business more efficiently. One of the most important but often overlooked ways to do this is to invest in one of the best answering service companies. Unfortunately, a lot of small business owners think…
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emergency answering services

How Emergency Answering Services Benefit Businesses

Disasters, whether natural or man-made, often happen without any warning. This can leave businesses scrambling to maintain operations while keeping their employees safe. Emergency answering services can help take some of the pressure off by providing 24/7 support and giving businesses a way to communicate with their customers during a crisis. Emergency virtual receptionist services…
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small business answering service

Why Small Businesses Should Hire Experienced Answering Services

If you own or manage a small business, you know that every penny counts. With a million things on your plate, it can be tempting to try to save money by skimping on certain services – but when it comes to your business phone line, that’s a mistake. A small business answering service can help.…
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improve customer relations

How Answering Services Improve Customer Relations and Retention

Business owners know all too well that finding new clients is essential to keep their ventures afloat. But what they may not realize is that keeping the clients they already have is just as important. In order to improve customer relations, foster customer loyalty, and prevent them from taking their business elsewhere, providing exceptional service…
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