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When it comes to legal answering services, there’s no question that AnswerHero and Ruby are two of the most prominent names in the industry. Both companies are trusted by powerhouse brands, have been around for years, and employ some of the best virtual receptionists in the business. However, while both AnswerHero and Ruby offer quality…

If you are a small business owner, you are always on the lookout for ways to save money and run your business more efficiently. One of the most important but often overlooked ways to do this is to invest in one of the best answering service companies. Unfortunately, a lot of small business owners think…

Disasters, whether natural or man-made, often happen without any warning. This can leave businesses scrambling to maintain operations while keeping their employees safe. Emergency answering services can help take some of the pressure off by providing 24/7 support and giving businesses a way to communicate with their customers during a crisis. Emergency virtual receptionist services…

If you own or manage a small business, you know that every penny counts. With a million things on your plate, it can be tempting to try to save money by skimping on certain services – but when it comes to your business phone line, that’s a mistake. A small business answering service can help.…

Business owners know all too well that finding new clients is essential to keep their ventures afloat. But what they may not realize is that keeping the clients they already have is just as important. In order to improve customer relations, foster customer loyalty, and prevent them from taking their business elsewhere, providing exceptional service…

What is excellent customer service? It’s both an art and a science with the power to make or break an organization, and you can provide that great customer service by outsourcing. Oftentimes, a company sacrifices excellent customer service by attempting to incorporate it into its existing corporate structure with limited staff, hours, and financial resources.…