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7 Reasons You Should Choose a Remote Receptionist Service

A remote receptionist or virtual receptionist provides phone answering services for a company, all from an off-site location. A virtual receptionist service can handle a company’s customer service and administrative duties, such as: Providing basic information about the company (products, services, location, contact details) Transferring calls and taking messages Collecting caller information Scheduling appointments After-hours…
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How to Handle and Automate Tech Support Calls?

Although automated customer service and support is boosting businesses across the globe each day, many companies are still finding it difficult to keep up with it. If you’re struggling to provide your prospects and customers with adequate technical support when they are accessing your products and services, you are not alone. The good news is…
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How Can an After-Hours Answering Service Increase Your Sales?

The need to provide an after-hours answering service for your customers becomes more essential as your company grows. As more and more people nowadays prefer to conduct business outside of regular business hours, your company has to keep up with the trend to stay competitive in the market. An after-hours answering service is a convenient…
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Happy Businesswoman Sitting at Desk Behind Her Laptop and Talking With Somebody on Her Mobile Phone While Working From Home.

What Are the Ways to Improve Business Phone Etiquette?

Over the past few years, technology has taken over much of the customer service experience. Many websites boast everything from automated emails to bot technology. Some business owners will say that this is a good and much more efficient way of doing business. Still, those experienced in customer service and outsource answering service understand the…
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How to Provide Exceptional Customer Service by Outsourcing

What is excellent customer service? It’s both an art and a science with the power to make or break an organization. Oftentimes, a company sacrifices excellent customer service by attempting to squeeze its customer service offerings into its existing corporate structure with its limited staff, hours, and financial resources. Fortunately, there’s an alternative. When you…
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Businesswoman Sitting At Her Desk in Front of Computer and Taking Notes.

How to Transfer a Phone Call

It may seem trivial, but the way you handle transferring phone calls says a lot about your business. Even if you use a call transferring service, it is important to consider how you are interacting with your customers. Transferring calls smoothly is a mark of professionalism and respect, but it also helps avoid costly communication…
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