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Whether you own a small business or a multinational company, there’s a very high chance that you rely on phone calls to communicate with customers and clients. Unfortunately, there are times when managing phone calls can be extremely difficult and time-consuming. This is where a call routing service can be extremely beneficial. Call routing is…

When you have a question or concern for a business, you do not want the answering system to put you on hold. The prospect of bouncing from one representative to another is also frustrating. Well-designed call routing service provides better customer service while utilizing your staff efficiently. What Is Phone Routing? Years ago, incoming phone…