How Our Customers Are Using Our Services During Covid-19?

We can all agree that last year was a challenging one for businesses everywhere. That’s why we’re proud to be an American answering service that provides bilingual live operators to address all your call center needs in one place! If you’re looking for a call center service with multi-functional capabilities, you are in the right place. Customers around the country are utilizing our services in different ways during COVID-19. When you want to upgrade your customer service, take a look at how other businesses are taking advantage of what we have to offer. 

Pandemic Relief Service

The last thing you want to tell current and potential customers is that you are unavailable. Many businesses made this mistake during quarantine and felt the impact on their business. If you are an organization that remains open for emergencies, we recommend avoiding the word “closed” in your voicemail messaging system. Avoid this mistake altogether by routing your office phones to our pandemic relief service. We can fill in the blanks for you with a traditional answering service or a 24/7 bilingual service during these uncertain times. We have helped businesses stay afloat with a cheap answering service during the pandemic by handling calls after hours and during holidays. 

The Virtual Receptionist

When customers call your business, they want to speak to a live person. Using an answering machine to answer your calls makes a bad first impression. We know that you are committed to providing excellent customer service but may not be able to field all calls. Our in-house live agents act like an American answering service with bilingual capabilities to cater to your Spanish-speaking customers and clients. For those days you are not in the office, you can have calls forwarded to our virtual receptionist who provides many services, including: 

  • Taking messages
  • Scheduling appointments
  • Capturing lead information
  • Transferring calls
  • Handling after an hour and overflow calls
  • Handling Spanish-English translations

women sitting in virtual reception

Over 70% of customers prefer to speak to a live person. A virtual receptionist is ready to greet your customers around the clock in a friendly and professional manner. We promptly answer all calls with a complete record of the call and send you the details through email, text, fax, or secure message. 

A Cheap Answering Service 

During COVID-19, every business is looking for a way to cut costs while keeping their operations going. Most companies were forced to operate with minimal staff, but customers continued to call. In times of uncertainty, this is a perfect opportunity to be a calming and reassuring presence in your community by greeting customers with a live person rather than an answering machine. By incorporating a cheap answering service, you can still provide excellent customer service while saving money. We have a few American answering service options to choose from and personalize: 

  • E-commerce support
  • Call routing
  • Appointment setting
  • Urgent call answering 

Many businesses had to convert to providing remote and e-commerce services. Our e-commerce-trained call agents are equipped to handle customers looking to place an order, check order status, and handle complaints. Improperly handled office phones are bad for business. We make sure this does not happen to you!

Office Phones for Startups

Many entrepreneurs came out of the pandemic and used an American answering service to help field calls while managing their businesses. While starting a new business is exciting, it can also be overwhelming. You want to make sure you leave a great first impression with new customers to keep them coming back.

The Best American Answering Service

We service various industries, including legal, finance, medical, technical support and IT, real estate, nonprofits, hospitality, and many more! We use a simple and straightforward workflow process that we look forward to walking you through. You’ll never miss a call with us! Give us a call today to discuss how we can help your business today!