Blog

Running a law practice can be challenging, not only because you have to manage your clients and their expectations, but also have to keep your firm financially stable. If you’re not careful, small expenses can quickly add up and create a big dent in your operating budget, which could spell trouble for your firm down…

Are you a small business owner who feels like there are never enough hours in a day? Are you struggling to complete urgent and important tasks that are critical to your business’s success? If you answered yes to either of these questions, then it’s time to start implementing some time management strategy into your daily…

Measuring customer satisfaction is essential to understanding how your customers feel about your product or service as well as your company’s overall performance. Likewise, customer feedback provides the raw data you need to identify the parts of your business that are excelling and the areas that need improvement. There are many different ways to measure…

Did you know that 85% of customers won’t call you back if you don’t answer the phone? We started out in 2010 with a simple goal in mind: to never miss a call and to catch every call, every time. It sounds simple, but it’s taken us almost a decade to get to the level…