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Taking phone calls is a core responsibility for many companies, but these calls are different from the catch-ups you have with friends and family. They require professionalism. If you’re new to the world of professional phone calls, learning how to sound confident on the phone and interact with clients or customers is a powerful skill. …

Workplace communication skills are only as valuable as the method of communication you choose. You have many options for professional communication, but each channel has its benefits and disadvantages. Explore the different communication methods and how you can use them to meet your goals.  Understanding Your Communication Needs Before diving into different workplace communication styles,…

When you run a business, you can expect to receive calls from many different customer types. Each personality requires different communication skills, and with the right understanding of these various types, you can handle every call effectively and professionally.  Types of Customers and Personalities While every person has unique needs, you can generally fit callers…

Virtual support services are an ever-growing industry as more companies need professional help to run at a price that works for their budgets. While these virtual services extend to a variety of skills, two common roles are virtual receptionists and virtual assistants. These two roles may have some similarities, but each offers its own set…

As a business owner, how often do you find yourself leaving voicemail messages for clients or customers? Some businesses certainly leave them more than others, but they all have one thing in common — they set the tone for communication with your clients. If you leave a voicemail message that comes off as unprofessional, your…

Phone calls are a key part of any professional environment, from law offices and HVAC companies to healthcare and IT. Your business needs phone calls to communicate with customers, clients and patients alike. When it feels like a lot is riding on these calls, you might feel anxiety over picking up the phone. This nervousness…