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The telephone is a tool used frequently throughout the day during normal business activities. One could view the phone as a link to the world and everything that goes on outside of the office.  This makes exceptional customer service vital for receptionists and customer service agents, and why they must be properly trained to handle…

When dealing with clients who either cannot speak English or know very little of the language, there are a variety of ways businesses can overcome the communication barrier.  The following list includes suggestions companies can use when they have a high volume of customers who consider English as a second or other language. How To…

Business owners should consider ringing telephones to be a sign and sound of success.  However, high call volumes are often hard for small companies to deal with.  Issues surrounding how busy phone lines are handled at your company have the potential to reflect negatively on your business.  Always ensure you properly research the nature and…

Making the choice to use answering services and/or call centers may be the smartest business decision your company makes all year. However, many new business express concerns regarding the forwarding of calls to their answering services. This article discusses many common methods of call forwarding. Defining Call Forwarding Call forwarding, also referred to as call…

Table of Contents: Growing a small business takes a lot of hard work. Wearing all the hats can be exhausting and often leaves little time to focus on the big picture. Not to mention that it becomes counterproductive to try to do everything yourself. A business answering service for field services or other growing businesses helps lighten…